Oncology Quality Support Assistant

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Benefits

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Voluntary Benefits including Critical Care Coverage and more

Pay

$18.27 - $27.40 hourly

Schedule

• Full Time (80 Hours)
• Days shift

About the role

Provide Oncology Physician Practice support to Medical Directors and Sr. Manager, Oncology Operations. Perform necessary schedule templates and audits for the efficient operations of a multi-location and multi-physician office practice(s). Maintain reference materials to ensure the most up to date materials are available to Practice staff.

Responsibilities

• Maintain accurate physician schedule templates in Qgenda and Epic for review by Senior Management, residents, fellows, and student observers.
• Conduct regular audits for critical operational effectiveness and additional education opportunities, including physician clinic and meeting schedules, work queue management, pre-encounter preparedness, and other audits as assigned.
• Report monthly trends and educational opportunities to Senior Manager of Oncology Operations.
• Ensure Epic resources are up to date; including work queue access, in-basket pools, and others as assigned. Report necessary changes to Senior Management.
• Administratively maintain Practice provider and staff onboarding materials.
• Administratively maintain Practice reference manuals and guidelines.
• Provide research and administrative support for special projects.
• All other duties as assigned within the scope and range of job responsibilities.

Requirements

• High School Diploma or GED
• 2 years of clerical experience with direct customer/patient service (required)
• 2 years clerical experience in a medical office setting (preferred)

Preferred Qualifications

• Associate Degree in Secretarial Science or Office Technology