Provider Support Assistant - Surgical Oncology

Job Summary

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

Job Duties And Responsibilities

• Answer telephone, take and deliver messages to physicians, nurses and others.
• Report obtained medical information from patients and referring physicians accurately, completely and timely.
• Disseminate messages according to practice communication standards.
• Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments.
• File and retrieve records in accordance with established procedures and filing systems; research lost or missing records in accordance with established procedures.
• Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
• Utilizes multiple technology applications and systems to perform scheduling tasks such as Maestro Care (Epic).
• Cook up and coordinate services across multiple Duke Health locations, departments and providers.
• Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Duke Providers.
• Send and collect referrals, patient records, and other documentation as requested by provider(s).

Job Eligibility Requirements

• A high school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

Job Hours

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.