Oncology Patient Scheduler 3 (Remote)

Core Job Functions

• Oversees scheduling workflow of all departmental patient schedulers.
• Provides daily pending orders and scheduling reports to Manager.
• Provides first available reports on a weekly basis or as needed to Manager.
• Trairs diagnostic technologist worklist schedule on a daily basis to ensure there are no discrepancies on the schedule.
• Works with EGAIN web based system to constantly monitor phone volumes, agents for quality assurance on a daily basis.
• Performs quality assurance checks on calls and provide individual reports for each assigned agent on a weekly basis.
• Aids Supervisor with the introduction and implementation of new techniques and procedures for scheduling, ensuring all staff are competent.
• Aids Supervisor in conducting performance improvement meetings concerning scheduling workflows.
• Aids Supervisor in maintaining proper scheduling staffing levels.
• Provides leadership, education, and orientation to all new scheduling staff.
• Acts as a role model for all patient schedulers and supports all managerial decisions by promoting a team effort and open lines of communications.
• Aids the Supervisor with employee performance evaluations on a weekly and yearly basis.
• Ensures staff utilizes departmental guidelines for consistency.
• Provides STAT overbook slots for all radiology modalities to all patient schedulers.
• Edits database and software templates as needed when supervisors, manager are unavailable.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

• High School diploma or equivalent
• Minimum 2 years of relevant experience
• Knowledge, Skills And Attitudes:
• Skill in completing assignments accurately and with attention to detail.
• Ability to lead, motivate, develop and train others.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to communicate effectively in both oral and written form.
• Ability to work independently and/or in a collaborative environment.
• Ability to process and handle confidential information with discretion.

Pay

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Schedule

The position is full-time (Remote).

Benefits

The University of Miami offers a comprehensive benefits package including medical, dental, tuition remission and more.

Qualifications

• High School diploma or equivalent
• Minimum 2 years of relevant experience

Skills

• Skill in completing assignments accurately and with attention to detail.
• Ability to lead, motivate, develop and train others.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to communicate effectively in both oral and written form.
• Ability to work independently and/or in a collaborative environment.
• Ability to process and handle confidential information with discretion.

Requirements

• High School diploma or equivalent
• Minimum 2 years of relevant experience

Skills and Attitudes

• Skill in completing assignments accurately and with attention to detail.
• Ability to lead, motivate, develop and train others.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to communicate effectively in both oral and written form.
• Ability to work independently and/or in a collaborative environment.
• Ability to process and handle confidential information with discretion.

Benefits

The University of Miami offers a comprehensive benefits package including medical, dental, tuition remission and more.

Pay

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Schedule

The position is full-time (Remote).

Qualifications

• High School diploma or equivalent
• Minimum 2 years of relevant experience

Equal Opportunity Employer

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status Full time Employee Type Staff #CareStreamAdvisoryGroup