Oncology Patient Scheduler 2 (Remote)

CORE JOB FUNCTIONS

• Schedules all types of complex treatments with attention to detail.
• Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine proper treatment times.
• Obtains and verifies necessary demographic and insurance information.
• Screens and verifies information for ensure accuracy when scheduling all CTU appointments.
• Utilizes multiple computer applications, scheduling software, network drives to schedule multiple Treatments within multiple modalities and entities across all CTU UHealth locations.
• Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
• Captures and communicates patient needs and preferences to ensure smooth coordination of procedures and exams.
• Coordinates processes and timing as required by the physician and facility for special procedures or treatments.
• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.

CORE QUALIFICATIONS

• High School diploma or equivalent
• Minimum 2 years of relevant experience

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

The University of Miami/UHealth has an exciting opportunity for a Full-time, Remote, Patient Scheduler 2.

The Patient Scheduler 2 delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth.

The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.

The University of Miami/UHealth is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.