Oncology Patient Scheduler 3 (Remote)

Core Job Functions

• Oversees scheduling workflow of all departmental patient schedulers.
• Provides daily pending orders and scheduling reports to Manager.
• Provides first available reports on a weekly basis or as needed to Manager.
• Trips diagnostic technologist worklist schedule on a daily basis to ensure there are no discrepancies on the schedule.
• Works with EGAIN web based system to constantly monitor phone volumes, agents for quality assurance on a daily basis.
• Performs quality assurance checks on calls and provide individual reports for each assigned agent on a weekly basis.
• Aids Supervisor with the introduction and implementation of new techniques and procedures for scheduling, ensuring all staff are competent.
• Aids Supervisor in conducting performance improvement meetings concerning scheduling workflows.
• Aids Supervisor in maintaining proper scheduling staffing levels.
• Provides leadership, education, and orientation to all new scheduling staff.
• Acts as a role model for all patient schedulers and supports all managerial decisions by promoting a team effort and open lines of communications.
• Aids the Supervisor with employee performance evaluations on a weekly and yearly basis.
• Ensures staff utilizes departmental guidelines for consistency.
• Provides STAT overbook slots for all radiology modalities to all patient schedulers.
• Edits database and software templates as needed when supervisors, manager are unavailable.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Qualifications

• High School diploma or equivalent
• Minimum 2 years of relevant experience
• Knowledge, Skills and Attitudes:
• Skill in completing assignments accurately and with attention to detail.
• Ability to lead, motivate, develop and train others.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to communicate effectively in both oral and written form.
• Ability to work independently and/or in a collaborative environment.
• Ability to process and handle confidential information with discretion.

Pay

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Schedule

This position is a full-time (Remote) Patient Scheduler 3 position.

Benefits

The University of Miami offers a comprehensive benefits package including medical, dental, tuition remission and more.

About the Role

The University of Miami UHealth Department of UMHC - SCCC - Nursing has an exciting opportunity for a full time (Remote) Patient Scheduler 3 position.

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Full time (Remote)