Oncology Concierge Pharmacy Technician

About the role

The Oncology Concierge Pharmacy Technician supports pharmacists and pharmacy operations by assisting with dispensing specialty medications, resolving patient and provider inquiries, and ensuring compliance with pharmacy regulations and manufacturer programs.

Responsibilities

• Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments
• Phone support - Coordinate medication deliveries and collect co-payments
• Inbound calls should be handled using first call resolution customer service practices
• Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services
• Perform duties as assigned by Sr Mgr, Ops Processes & Concierge Service specific to needs of manufacturer relationship
• Verify on label status, offer HUB enrollment opportunities, research pending patients for updates
• Contribute to team effort by accomplishing related tasks as needed and other duties as assigned

Requirements

• High School Diploma or GED
• 1+ years of pharmacy experience
• Registration with Board of Pharmacy (as required by state law)
• Strong communication, organizational, and customer service skills
• Self-motivated, organized, detail-oriented, and adaptable to changing priorities
• Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills

Qualifications

• Required: High School Diploma or GED
• Preferred: Certified Pharmacy Technician (PTCB), 3+ years pharmacy experience, Specialty pharmacy experience

Skills

• Strong communication, organizational, and customer service skills
• Self-motivated, organized, detail-oriented, and adaptable to changing priorities
• Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills

Benefits

• Medical
• Dental
• Vision
• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Quarterly Incentive Bonus
• Paid Volunteer Day
• Referral Incentive Program
• Company Paid Life Insurance; and Short/Long-Term Disability

Pay

• Starting at $24.00/hr and up
• Sign-On Bonus: $5,000 for employees starting before July 31st, 2026

Schedule

• Monday–Friday, shifts varying from 9:00 AM–5:30 PM or 11:30 AM–8:00 PM EST
• Some shifts include Saturdays