Onboarding & Training Specialist

Role Responsibilities

• Manage the end-to-end onboarding process for Raken customers, from kick-off call to full adoption
• Deliver tailored training sessions to help clients configure and implement Raken based on their unique business needs
• Be a technical resource, helping customers connect third party integrations and maximize their reporting capabilities with Raken
• Guide customers to quick wins that showcase the platform's value and increase adoption
• Proactively ensure customers establish strong usage habits over their first 90 days with Raken, driving retention and satisfaction
• Partner with Raken’s Account Management team to deliver ongoing training sessions to clients who have recently purchased new products or added new team members
• Identify at-risk clients early and deliver solutions to mitigate churn risks
• Be your customer’s champion, collaborating with Sales, Product and Customer Success teams to share feedback and ensure customer needs are heard

Requirements

• 2-4 years in SaaS onboarding, implementation or customer facing roles
• Demonstrated experience developing Excel macro files to streamline repetitive tasks
• Strong written and verbal communication skills, comfortable making proactive phone calls and leading client facing meetings
• Strong presentation and training skills, as well as ability to master technical workflows
• Highly organized and able to manage multiple onboarding projects simultaneously
• A strong desire to execute, drive impact and deliver measurable results
• A positive attitude, be a self starter and above all, a great teammate

Qualifications and Attributes

• Spanish fluency is a bonus

Benefits

• Medical, dental and vision with generous employer contribution
• HSA/FSALife/LTD
• Generous PTO
• 12 Paid Holidays
• 401k + Match
• Free on-site gym
• Monthly Social Events
• Excellent company culture
• Modern office with Ocean view and amenities

Diversity and Inclusion

• We are committed to cultivating and preserving a culture of inclusion and connectedness.
• We are able to grow and learn better together with a diverse team of employees.
• The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture but is a key contributor to our success.