Onboarding & Training Coordinator

The Role

We believe our people are the foundation of everything we do. Investing in their growth, education, and success is how we stay true to our purpose: to make people feel seen, valued, and cared for.

At The Indigo Road Hospitality Group, we're looking for a highly organized, detail-oriented, and people-driven Onboarding & Training Coordinator to help bring our training programs to life. You'll support training logistics across restaurant openings, company-wide leadership development, and ongoing education classes, working closely with our Director of Training, Director of Operations, and Director of Culture.

What we will ask of you

• Lead onboarding training sessions helping to train and communicate all standards with new leaders and administrators.
• Aid in the completion of hourly onboarding for all current and new locations.
• Train and supervise team members on onboarding process.
• Act as a key point of communication to help ensure alignment, organization, and follow-through throughout the onboarding process.
• Create and distribute announcements to welcome new managers to the company and for recent manager promotions.
• Retain historical HR records by filing and keeping past and current records in Paylocity.
• Participate in weekly HR Department meetings.
• Maintain compliance with federal, state and local employment laws and regulations.
• Assist with various HR tasks and projects as needed.
• Care for all logistics for onsite training refreshers, and "Train the Trainer" programs.
• Maintain training calendars for company-wide initiatives, including onboarding, leadership development, and continued education.
• Distribute training outlines and manuals to managers prior to sessions.
• Organize class materials, track attendance, and follow up with participants and instructors.
• Schedule and facilitate bi-monthly foundational leadership classes at the Charleston home office, including managing room bookings, calendars, binders, lunch, and supplies.
• Send out individualized class schedules for attendees and keep team rosters updated.
• Follow up with on-site teams to ensure training programs are maintained and up-to-date.
• Organize weekly virtual training sessions, sending reminders, managing calendar invites, and tracking attendance.
• Proofread and maintain accurate training documents and materials with a sharp eye for detail.
• Assist in organizing travel logistics for in-person trainings and coordinate with the executive assistant for communication across teams.

Requirements for Success

• 2+ years in hospitality or administrative support preferred
• Based in Charleston, SC and available to work from the home office
• Ability to travel for all new location openings
• Experience with Microsoft Office
• Familiarity with Open Table or restaurant operations
• High attention to detail and organization
• Naturally organized and dependable—you know how to follow up, follow through, and manage timelines
• Strong verbal and written communicator with a passion for proofreading and accuracy
• Comfortable working independently but excited to be part of a collaborative team
• Able to take direction well and execute with precision
• Flexible to work nights and weekends when necessary, based on business and staffing needs.