Onboarding and Training Coordinator

About the role

We are Planned Parenthood of Southern New England, a leading provider of reproductive health care and sexual health education. Our mission is to provide access to quality care and education, and to advocate for social justice.

Responsibilities

• Serves as a primary coordinator for Health Center Staff Training programs, including onboarding, orientation, ongoing required training, and professional development.
• Recommends and supports process improvements to enhance efficiency in department operations, new staff onboarding process, training administration, and data management systems.
• Collaborates with EOC teams to implement and monitor agency-wide goals, strategies, and objectives.
• Supports HR throughout the new hire onboarding process and new employee Introductory Period by communicating with new employees, gathering required documentation, scheduling and assigning required training, communicating with trainers, coordinating onboarding activities, and managing related logistical details.
• Manages end-to-end training logistics for all EOC teams, including scheduling, registration, communications, materials, necessary travel arrangements, and on-site/virtual event coordination (e.g., Zoom, Teams, and other platforms).
• Supports the scheduling and coordination of language fluency assessments and coordinates Medical Interpreter Training.
• Supports administration of the Learning Management System (LMS), including tracking completion, maintaining training records, monitoring compliance requirements, and communicating expectations to staff and managers.
• Maintains training documentation, rosters, and records in accordance with agency standards and compliance requirements.
• Develops and disseminates reports and dashboards related to training participation, completion, and compliance metrics.
• Provides administrative and project support for EOC initiatives, HR projects, conferences, staff development events, and other departmental priorities including document preparation, data management, correspondence, and presentation development (e.g., PowerPoint, reports).
• Coordinates with internal stakeholders and administrative support staff across PPSNE to manage priorities, requests, and timelines effectively.
• Identifies issues, anticipates needs, and independently resolves routine challenges while escalating complex matters appropriately.

Requirements

• Ability to embody and promote PPSNE’s mission, vision, and values while fostering a positive, collaborative, and inclusive work environment.
• Strong administrative, organizational, and customer service skills, including document management, records tracking, and professional communications.
• Ability to build positive working relationships, maintain confidentiality, manage competing priorities, exercise sound judgment, and consistently demonstrate exceptional attention to detail.
• Skilled technical proficiency and digital adaptability, including advanced use of Microsoft Office and Microsoft 365 applications, experience with LMS and survey platforms, and the ability to quickly learn and effectively leverage new technologies and systems.
• Experience coordinating training programs, scheduling, onboarding activities, or workforce development initiatives strongly preferred.
• Contributes to cross-functional projects by coordinating EOC involvement, tracking action items, and supporting timely completion of assigned tasks and deliverables.
• Anticipates situational needs, exercises sound judgment, and proactively identifies solutions to support effective problem-solving and decision-making.
• Comfortable with a high degree of autonomy while collaborating effectively across teams and aligning work with organizational priorities.
• Collaborative relationship builder, proactive and solution oriented, adaptable and accessible, self-directed and resourceful, strong commitment to inclusive practices, customer-focused approach, systems thinker, detail-oriented with strong situational awareness.

Key Skills

• Microsoft Office Suite
• LMS and survey platforms
• Advanced use of Microsoft 365 applications

Benefits

• Comprehensive benefit package including; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.

Pay

$27.49 - $37.21 an hour Hourly Range*: Min $27.49 Mid $32.35 Max $37.20

Note: Due to our commitment to equity and fairness, PPSNE does not negotiate salaries.