Onboarding Specialist

Job Summary

The Onboarding Specialist supports and monitors the post-hire clearance process for all operational Swissport new hires while ensuring regulatory compliance. This position partners with the Talent Preboarding Lead for their assigned station to meet recruiting objectives in a timely manner.

Responsibilities

• Support the candidate onboarding process from offer acceptance to start of training.
• Partner with HR on candidate onboarding processes via iCIMS, including pre-employment background checks, drug screenings, including airport authority and badging forms, FAA regulatory, and state tax forms.
• Guide candidates through the onboarding process with clear, concise communication and instruction; attending to barriers, and upholding the service standards of the organization.
• Monitor candidate onboarding tasks in Applicant Tracking System (iCIMS) to ensure the timely completion of assigned tasks.
• Engage with candidates via phone, email, and text to follow up on pending items and provide guidance and support on the onboarding process.
• Collaborate with the Talent Acquisition, Human Resources, and Training teams to resolve challenges and continuously improve onboarding processes.
• Maintain confidentiality and diligently protect the personal information of candidates and team members.
• Ensure compliance with federal, state, and local regulations.

Qualifications

• 1-3 years of previous HR, onboarding, operations or regulatory compliance, or related experience preferred.
• Experience working in a role monitoring a process or workflow.
• Excellent communication skills - written, verbal, and listening skills.
• Able to communicate effectively both in-person and through written correspondences with candidates, peers, managers, and leadership.
• Comfortable performing repetitive tasks.
• Ability to manage candidates at different phases of the onboarding process, with many with different hiring requirements.
• Must have technical acumen and be comfortable working with dashboards and widgets and working in different systems daily.
• Detail oriented, self-motivated, proactive, strong organizational skills and ability to prioritize.
• Proficiency in Microsoft Office (Teams, Word, Excel, Outlook, PowerPoint, etc.).
• Works well under pressure and adapts well to working with short deadlines in tight turn-around situations.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

About the Role

Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. We are currently seeking dedicated individuals who align with our core values of Show You Care, Do the Right Things, and Win as a Team.

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance