Onboarding Specialist
About the role
Support internal and external stakeholders during the onboarding of new client partnerships with Sinclair’s signature white-glove service.
Responsibilities
- Provide regular progress updates with internal and external stakeholders throughout the onboarding process.
- Direct engagement with internal and external stakeholders, including leading calls/trainings and facilitating support needs.
- Follow standard operating procedures for trafficking orders and setting up new data platforms, including thorough content auditing and timely order handling within SLA limits.
- Coordinate and collaborate with internal fulfillment teams to meet benchmarks and ensure deadlines are met.
- Learn and understand proprietary technology and comfortably train internal or external clients on its use.
- Monitor multiple ticketing queues throughout the day while managing other onboarding-related tasks.
- Conduct a brief performance analysis for your portfolio of clients each month.
- Provide ongoing support to internal and external clients in various time zones for your assigned portfolio throughout the lifetime of the client partnership.
- Become a subject matter expert on day-to-day processes within 6 months and, if appointed, train new hires.
- Assist other team members on work assignments when they are using PTO.
- Cross-train with other designated trafficking/coordinator roles for business needs.
- Maintain record-keeping entries in a variety of online databases.
- Complete any mandatory trainings assigned by leadership or security/IT.
- Perform other unplanned duties and projects as assigned.
Requirements
- 2–3 years of client onboarding, digital marketing, ad agency, and/or technical system experience required.
- Excellent written and verbal communication skills, both concisely and professionally.
- Comfortability speaking with internal and external partners, including via remote video software.
- Strong organizational skills, attention to detail, and a sense of urgency.
- Coachable, solution-oriented, and inclined to ask questions.
- Ability to adapt to ongoing change in a tech-driven environment.
- Ability to multi-task successfully in a fast-paced, hybrid (in-person and remote) environment.
- Ability to use intuition and critical thinking to anticipate the needs of team members within and outside your department.
- Strong working knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).
- Ability and willingness to self-manage an individualized book of business with minimal micro-management.
- Embrace change and offer cooperative problem-solving and assistance to other team members.
- Understanding that professionalism and timely task completion have significant implications on client retention.
- Operative.One, AOS, and/or JIRA experience is a plus.
Benefits
- Participation in a retirement plan.
- Life and disability insurance.
- Health, dental, and vision plans.
- Flexible spending accounts.
- 15 paid vacation days.
- 2 paid personal days.
- 9 paid holidays.
- 40 hours of paid sick leave.
- Parental leave.
- Employee stock purchase plan.
Pay
The hourly salary compensation range for this role is $21.80 to $25.64. Final compensation will be determined by relevant work experience, skills, certifications, and geographic location.
About Sinclair
Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The company owns, operates, and/or provides services to 177 television stations in 79 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE, Comet, ROAR, and The Nest. Sinclair’s AMP Media produces a growing portfolio of digital content and original podcasts.
About the team
The life-blood of Sinclair is its people. The company offers a compelling story, a goal-oriented culture, and a strong desire to see employees succeed. Benefits include an open-door policy and upward mobility.