Onboarding Specialist

About the role

The Onboarding Specialist at Inc Authority is responsible for guiding new online buyers through launching and growing their business with Inc. Authority, providing expert consultation on long-term business solutions, and building strong client relationships to ensure long-term satisfaction and mutual growth.

Responsibilities

• Welcome and guide new online buyers to Inc. Authority, helping them launch and grow their businesses.
• Provide expert consulting on long-term business solutions, including legal packages and bundles.
• Build strong relationships with existing clients to create opportunities for growth—both for them and your team!
• Analyze customer feedback to develop new techniques for ensuring long-term client satisfaction.
• Provide outstanding customer service, ensuring every client feels valued and heard.

Requirements

• A goal-driven and self-motivated professional who thrives in a fast-paced, high-energy environment.
• A team player who enjoys collaborating and building relationships with both clients and colleagues.
• A sales-savvy individual with at least 3 years of experience in sales (phone sales preferred).
• Open to growth and coaching, with a desire to continually improve and achieve more.
• Someone who loves people—you’re great at connecting with others and providing exceptional service.
• You’re tech-savvy with basic computer skills and can quickly adapt to new tools and systems.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or sales is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills and ability to learn new software quickly.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include: Fertility, Mental Health, One Medical, Fringe lifestyle benefits up to $250

Pay

The actual compensation will depend on several factors but the annual average salary is around $60,000.

Schedule

The Onboarding Specialist will be onsite at our Reno, NV office.