Onboarding Specialist

About the role

The Onboarding Specialist at Inc Authority is responsible for guiding new online buyers through launching and growing their business with Inc. Authority, providing expert consultation on long-term business solutions, and building strong client relationships to ensure long-term satisfaction and mutual growth. This position will be onsite at our Reno, NV office.

Responsibilities

• Welcome and guide new online buyers to Inc. Authority, helping them launch and grow their businesses.
• Provide expert consulting on long-term business solutions, including legal packages and bundles.
• Build strong relationships with existing clients to create opportunities for growth—both for them and your team!
• Analyze customer feedback to develop new techniques for ensuring long-term client satisfaction.
• Provide outstanding customer service, ensuring every client feels valued and heard.

Requirements

• A goal-driven and self-motivated professional who thrives in a fast-paced, high-energy environment.
• A team player who enjoys collaborating and building relationships with both clients and colleagues.
• A sales-savvy individual with at least 3 years of experience in sales (phone sales preferred).
• Open to growth and coaching, with a desire to continually improve and achieve more.
• Someone who loves people—you’re great at connecting with others and providing exceptional service.
• A tech-savvy individual with basic computer skills and able to quickly adapt to new tools and systems.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or sales is preferred.
• Strong communication and interpersonal skills.
• Basic understanding of business operations and legal requirements.

Skills

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making abilities.
• Basic computer skills and ability to learn new tools and systems quickly.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
• Fertility
• Mental Health
• One Medical
• Additional fringe lifestyle benefits up to $250

Pay

Actual compensation will depend on several factors but the annual average salary is around $60,000.

Schedule

The Onboarding Specialist works onsite at Inc Authority's Reno, NV office.