Onboarding Specialist

Cleveland, OH

About the role

The Onboarding Specialist supports new caregivers throughout the onboarding process, from pre-hire through their first day. This role serves as a key point of contact for candidates and new hires, ensuring appointments, paperwork, and onboarding requirements are completed accurately and on time. The ideal candidate is organized, detail-oriented, professional, and passionate about providing a positive candidate experience.

Responsibilities

• Coordinate and schedule onboarding appointments for new caregivers.
• Communicate with candidates and new hires regarding appointments, required documentation, and next steps.
• Send appointment confirmations, reminders, and follow-up communications.
• Ensure all onboarding requirements are completed accurately and within established timelines.
• Complete administrative and data-entry tasks, including I-9 processing and related documentation.
• Maintain accurate and organized onboarding records while following compliance requirements.
• Provide professional, responsive customer service throughout the onboarding process.
• Identify and address scheduling or documentation issues to help ensure a smooth transition to employment.
• Work collaboratively with internal teams to coordinate onboarding activities.
• Provide onboarding support at the main campus and, as needed, at CCAC 1–2 days per week based on staffing needs.

Requirements

• Previous experience in administrative support, customer service, recruiting, onboarding, or a healthcare-related environment preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• High level of attention to detail and accuracy.
• Comfortable handling confidential employee information and documentation.
• Strong computer skills with experience performing data entry and working with multiple systems.
• Ability to manage multiple appointments, deadlines, and priorities in a fast-paced environment.
• Professional, friendly, and customer-service-oriented approach.
• COVID-19 vaccination required in accordance with facility guidelines; medical and religious exemptions only.
• Flu vaccination required in accordance with facility guidelines; medical and religious exemptions only.