Onboarding Specialist

At a Glance The Onboarding Specialist position is responsible for supporting the day-to-day execution of the onboarding experience for new Memory Makers from pre-employment through self-onboarding and Day 1 activation. This role helps ensure new hires, hiring managers, and internal stakeholders receive timely communication, clear instructions, and accurate follow-up throughout the onboarding process. The Onboarding Specialist partners closely with the Senior Generalist, People to keep onboarding tasks, documentation, communications, and readiness activities organized, compliant, and on track. a Day In The Life As This Memory Maker Support the end-to-end onboarding process for new hires from offer acceptance through Day 1 activation. Serve as a day-to-day onboarding contact for new hires and hiring managers by answering onboarding-related questions and providing clear next steps. Monitor new hire self-onboarding task completion and follow up with new hires and managers to help ensure required items are completed on time. Assist with pre-employment activities, including required documentation follow-up, screening status tracking, I-9 and E-Verify coordination, and readiness checks. Prepare and send onboarding communications, reminders, and updates to new hires, hiring managers, People partners, IT, and other stakeholders as directed. Support Day 1 activation activities by confirming onboarding completion, start date readiness, and required stakeholder follow-up. Monitor the Onboarding email inbox and respond to inquiries in a timely, professional, and service-focused manner. Maintain onboarding trackers, checklists, communication logs, and completion reports to ensure work is organized and visible. Partner with IT and other internal teams to support new hire readiness, including equipment, access, and first-day needs as applicable. Assist with auditing onboarding records and documentation to support accuracy, compliance, and a consistent new hire experience. Escalate complex onboarding issues, delays, or stakeholder concerns to the Senior Generalist, People in a timely manner. Provide a welcoming and helpful experience for new hires while reinforcing Broad River Retail expectations, culture, and communication standards. Support onboarding needs for new stores, new departments, acquisitions, seasonal hiring, or other business changes as needed. Ensure compliance with all onboarding processes and maintain a high level of confidentiality, professionalism, and trust. Performs additional onboarding-related duties as assigned.