Onboarding Coordinator Bilingual (Spanish)

About the role

The Onboarding Coordinator is responsible for the registration and onboarding of Home Health Aides and Personal Care Aides. The Onboarding Coordinator will assist the Aides with their application, document collection, as well as refer them to our training program where applicable.

Key Responsibilities

• Register and onboard all employment applications and collect necessary documents to facilitate employment.
• Interviews prospective applicants and reviews qualification with applicants.
• Manage and assist the applicant in completing the entire onboarding process in person, via phone, emails and texts.
• Maintain thorough communication and detailed notes throughout the onboarding process with the applicant.
• Verify compliance related items such as certificates, references, etc.
• Ensure that all required onboarding documentation is properly and accurately uploaded into the system.
• Schedule and populate all training/Orientation classes.
• Work closely and cooperatively with team members and with other departments to ensure a seamless onboarding process.
• Track recruitment metrics (number of applications received and processed) and provide regular reports to management.
• Adhere to the Organization’s documentation and care procedures and standards of personal and professional conduct.
• Perform other tasks as assigned/requested.

Skills and Abilities

• Exceptional customer service and professional demeanor.
• Excellent communication skills including active listening.
• Excellent attention to detail.
• Able to handle a large volume of calls/In-person visits and prioritize follow up.
• Strong organizational and time management skills.
• Excellent interpersonal skills.
• Solid problem-solving and critical thinking skills.
• Able to always maintain confidentiality and discretion.
• Able to work both independently and as part of a team.
• Able to see a task through its completion.
• Able to learn new software.

Qualifications

• At least 18 years of age.
• Minimum of high school education or a General Education Development certificate (GED).
• Understanding of the Home Health Care field/ market a plus.
• Prior experience in a Call Center environment a plus.
• Bilingual-Spanish preferred.

Working Conditions

• This position operates in an office environment.
• Able to perceive and follow written instructions, verify, documents and log in information accurately.
• Able to perceive, convey, relay and clearly exchange and communicate information verbally, over the phone, etc.
• Able to document information on software portal.
• Able to move about inside the office to access file cabinets, office machinery, etc. to be able to perform the above-listed responsibilities.
• Able to remain sedentary for prolong periods of time.
• Able to lift up to 25 pounds at times.

Pay

$18.00-$23.00 per hour

Job Type

Full-time