Onboarding and Learning Support Specialist

About the role

You will be focused on Onboarding and New Hire Experience, serving as a compliance-forward partner across the full lifecycle of post-offer onboarding. You will support new hires from offer acceptance through Day One while ensuring all regulatory, documentation, and HR operations requirements are met accurately and on time.

Responsibilities

• Support new hires from offer acceptance through Day One while ensuring all regulatory, documentation, and HR operations requirements are met accurately and on time.
• Lead critical compliance tasks, including full I‑9 workflow ownership, administer the Employee Referral Program, and serve as a Tier 2 resolver within ServiceNow for onboarding-related cases.
• Manage high-complexity issues, drive process consistency, and ensure the company meets federal employment standards across all onboarding activities.
• Collaborate closely with recruiters, hiring managers, HR Centers of Excellence, onboarding specialists, facilitators, vendors, and cross-functional partners.
• Manage logistics, documentation, case routing, compliance workflows, and escalations, ensuring new hires feel supported, informed, and ready for Day One.
• Support automation opportunities, efficiency enhancements, and continuous improvement initiatives.

Requirements

• 3+ years of experience in an administrative role such as HR operations, onboarding, compliance support, or customer service.
• Experience processing I‑9s, working with remote agent workflows, and resolving compliance escalations.
• Experience using Microsoft Office tools, including Word, Excel, PowerPoint, or Outlook.
• Experience managing logistics for high-volume tasks in fast-paced, deadline-driven environments.
• Experience using a ticketing or case management system such as ServiceNow.
• Ability to troubleshoot and resolve complex onboarding or compliance issues independently.
• Ability to manage sensitive information with discretion.
• Ability to work onsite as needed for new hire orientations or training delivery.

Qualifications

• HS diploma or GED.

Skills

• Excellent written and verbal communication skills.
• Excellent problem-solving and organizational skills.

Benefits

The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD).

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.

Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.

We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.

Work Model: Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role.

Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.