Onboarding Advocates

About the role

As a core member of the Benefits Onboarding team, you will be responsible for setting up customers with their health benefits while providing a delightful experience. You will guide them through a complex process, provide timely information, and keep all the moving parts running smoothly. You will help employers get group benefits for the very first time and continue to make important benefits decisions on an annual basis.

Key Responsibilities

• Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure timely delivery of benefits.
• Provide expertise in healthcare and benefits enrollment via written and verbal communication with customers.
• Work directly with customers to implement employee benefit packages specific to their needs.
• Provide guidance, support, and manage escalations with customers at key moments in their benefits journey.
• Manage multiple priorities using Salesforce and other technology platforms in your digital workspace.
• Be available for customers via phone and email to answer questions about the onboarding process.

Required Qualifications

• 2+ years of client-facing experience.
• An empathetic and customer-centric attitude.
• Excellent written and oral communication skills.
• A strong attention to detail.
• Skilled in problem-solving, dealing with ambiguity, and cross-team communication.
• A self-motivated and comfortable working collaboratively and autonomously.
• The ability to work throughout seasonal peaks.
• Adaptability to flex to other internal roles if needed.
• Embraces an ownership mentality.

Preferred Qualifications

• Healthcare, health insurance, or employee benefits experience.
• Experience with workforce tools such as Salesforce and Apple products (MAC).
• Everforth Apex Apex is a world-class IT services company that serves thousands of clients across the globe.

Benefits

• Supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans.
• ESPP (employee stock purchase program).
• 401K program with a company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• A corporate discount savings program and other discounts.
• On-demand training program, certification prep, and access to technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations like CompTIA and IIBA.
• A dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

Company Information

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address).