Customer Service Representative

Position Summary As a Customer Service Representative, you will be responsible for managing a vibrant network of accounts across the United States. Your role will focus on building and nurturing relationships, providing outstanding customer service, and supporting the growth of our program. Essential Functions Manage dealer territory within a dynamic third-party program network spanning the US.Provide timely responses on product availability, pricing, lead time, and material details.Collaborate closely with the Dealer Program Manager, preparing marketing materials, showroom samples, and follow up on receiving installation photos from dealer projects to build a portfolio book for company reference.Inform Dealers about new inventory updates, assist with fabrication quotes, purchase order processing, and conduct product knowledge training sessions.Coordinate warehouse activities, manage sample requests, handle general customer service duties, and attend annual inventory to familiarize yourself with stock and product knowledge (optional, company-paid event).Prepare sales reports, manage Excel spreadsheets, monitor material shipments, and lead times.Collaborate on brainstorming sessions for projects, new inventory, and marketing strategies with the Dealer Program Manager.Manage the entire sales order process, ensuring seamless quotations, communications, and project closures.Perform general office tasks, including filing, faxing, copying, and preparing parcels.Report directly to the Dealer Program and Business Development Manager.Other duties and administrative tasks as assigned.