Restaurant Support Lead- Expeditor

About the role

Multnomah Athletic Club is seeking a Restaurant Support Lead-Expeditor to join our Food and Beverage Team. This lead role is responsible for supporting servers, training and managing support staff, and ensuring exceptional service and member satisfaction across all dining outlets.

Responsibilities

• Arrives on time in full uniform and attends daily shift meetings.
• Set up and maintains the expo station, service stations, and side stations; stocks supplies and folds napkins.
• Captures food flow from kitchen to table, ensuring timely and accurate service.
• Performs final quality checks on all dishes to ensure presentation and standards are met.
• Communicates effectively between front-of-house and back-of-house regarding special requests, allergies, and service needs.
• Demonstrates thorough menu knowledge, including ingredients and preparation methods.
• Supports floor operations by clearing and resetting tables promptly, assisting servers, and completing cleaning tasks.
• Maintains clean, organized service areas and properly handles equipment to prevent damage or waste.
• Upholds club’s safety policies, reports hazards, and ensures safe work practices.
• Promotes MAC’s code of conduct and commitment to exceptional member service.
• Schedules support staff based on performance metrics and operational needs.

Requirements

• Possession of valid food handlers permit.
• 2 years full-service restaurant experience.
• Familiarity with proper etiquette for removing dishes and utensils from tables.
• Demonstrated excellence in customer/guest service.
• Ability to interact with members and guests in a professional and courteous manner.
• Ability to memorize menu items including the ability to describe at least three main ingredients and the method of preparation for each item.
• Ability to perform the essential job functions.

Qualifications

• High school diploma or equivalent.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of food service industry standards and regulations.

Skills

• Customer service skills.
• Food handling and preparation knowledge.
• Time management and multitasking abilities.
• Problem-solving and decision-making skills.

Benefits

Full-time employees enjoy medical, dental, and vision insurance. Facility access includes free access to our exercise room and classes, climbing gym, and pools. Convenience features free parking and discounted public transportation passes. Retirement benefits include participation in our 401(k) program with an employer match. Well-being perks include access to our Employee Assistance Program (EAP) for free. Additional perks include discounts on club services and meals.

Pay

Competitive compensation package.

Schedule

Flexible schedule to accommodate the needs of the position and the club.