Onboard Sales Specialist
for each heading. Use - for any list of duties/requirements/benefits. Use
for prose. Do not repeat job title. Do not include Job ID etc. Remove boilerplate. Include sections only if posting has real specific content. Must preserve all substantive info. Must not invent or summarize away detail. Must not include filler like "commensurate with experience". Must not create Pay/Schedule/Benefits sections unless posting actually states them. The posting includes: "WORK SCHEDULE Rotational Schedule Ranges from 2 to 4 months depending on ship assignment You will work shifts of varying hours daily, which will average out to 10 hours per day over the course of a 7-day work week." So schedule info present. Benefits: "Our Benefits Room and board when scheduled Travel Day Pay Travel Expenses Paid Travel benefits for employees and their family Uniforms Provided Training Opportunities". Also mention "Employment is contingent on the following: ..." includes drug tests, background check, physical exam, vaccines. That's more like requirements? Might be considered part of Requirements or Qualifications? The instruction: Use sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content.
We have "About The Role" paragraph: dynamic and enthusiastic Onboard Sales Specialist ... etc. That's about the role.
Responsibilities: The "Essential Duties" list includes many bullet-like sentences. Also "Shipboard Responsibilities And Duties" list.
Requirements: "Required Qualifications" list includes 4 Year college degree or equivalent experience, 2+ years sales experience, etc.
Qualifications: "Preferred Qualifications" list.
Skills: Could be derived from required qualifications like communication, organizational, etc. But we already have those in Required Qualifications. Might combine? The instruction says prefer a few substantive sections over many thin ones. We could combine Required Qualifications and Preferred Qualifications into a single "Requirements" section? But we have separate headings allowed. We need to decide.
We have content for: About the role, Responsibilities, Requirements (required qualifications), Qualifications (preferred qualifications), Skills (maybe we can extract communication, organizational, etc but they are already in required). Could omit Skills if no distinct content beyond what's already covered. Benefits: present. Pay: The posting includes "Compensation Statement" but does not give actual numbers or range; it's generic statement about how pay determined. It says "Our posted salary range is based on national data..." but no actual numbers. This is vague; might be considered not specific content? The instruction: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience, "not specified", "N/A", "varies", "TBD"). The compensation statement is generic but does not give a number; it's more about methodology. It might be considered filler? It says "Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living." No actual numbers. This could be considered not specific. So we should not create a Pay section unless posting actually states them (specific numbers or range). It does not. So omit Pay.
Schedule: we have specific info: Rotational Schedule ranges 2-4 months, shifts varying hours averaging 10 hrs/day over 7-day week. That's specific. So include Schedule.
Benefits: we have specific list: Room and board when scheduled, Travel Day Pay, Travel Expenses Paid, Travel benefits for employees and their family, Uniforms Provided, Training Opportunities. Also mention drug tests etc but those are requirements/conditions. We'll include Benefits section with those items.
Now we need to format.
We'll produce:
About the role
... paragraph from About The Role ...
Responsibilities
- ... each duty ...
...
We need to preserve all substantive information; do not invent or summarize away detail. So we need to list each duty as separate - . The Essential Duties list includes many sentences separated by line breaks? Let's extract them.
Essential Duties:
- Sales & Promotion: Actively promote and sell future trips to guests onboard the ship by leveraging personal engagement, storytelling, knowledge of upcoming expeditions, promotional booking offers and the extraordinary experiences offered by National Geographic-Lindblad Expeditions
- Guest Engagement: Consistently seek opportunities to engage with guests, such as dining with guests, and actively participating in shore excursions, etc. Providing personalized information about future journeys, destinations, and experiences. Ensuring their journey aboard the ship is unforgettable and sparking excitement for their next adventure
- Product Knowledge: Stay well-informed about upcoming expeditions, new itineraries, special offers, and other opportunities for travelers. Be a knowledgeable ambassador for the entire range of National Geographic-Lindblad Expeditions’ voyages
- Onboard Presentation: Conduct informative and engaging presentations and one-on-one consultations to share details about future trips, inspiring guests to book future expeditions
- Onboard Marketing: Promote future expeditions and offers, ensuring promotional campaigns are displayed / executed correctly on the ship
- Bookings & Follow-up: Posting dedicated Onboard Sales specialist hours of availability. Handle bookings directly while ensuring smooth coordination with the reservations and sales teams ashore. Follow up on potential leads, ensuring timely communication and providing excellent customer service
- Collaboration: Work closely with the Expedition Leader, Hotel Manager, and shoreside teams to ensure seamless coordination of sales and guest engagement activities throughout the voyage
- Market Intelligence: Gather feedback and insights from guests to help shape future offerings, refine sales strategies, and contribute to the development of new itineraries and experiences
- Reporting: Track sales metrics and provide regular updates to the sales and management teams on guest interest, sales conversions, and feedback on potential bookings
- Other Duties: Conduct other duties as needed, as per instruction by the Hotel Director
Then Shipboard Responsibilities And Duties list:
- Help and remove all guest surveys and keys upon conclusion of previous voyage
- Remove outdated collateral and deliver onboard sales in-cabin collateral to each cabin prior to guest embarkation
- Assist the Hotel Director with cabin upgrade inquiries from guests
- Help and deliver guest name tags to each respective cabin prior to guest embarkation
- Complete the voyage recap report for shoreside leadership team, analyzing bookings, data and revenue trends from guests. The voyage recap email summary is due to shoreside leadership team on embarkation afternoon each turn-day
- Support the guest check-in process on embarkation day
- Upon embarkation, assist the Receptionist, Hotel Director and Purser at the reception desk, assisting with guest questions
- Support the base camp operations, this includes assisting guests with donning a life jacket, assisting guests with tapping their key cards on and off the ship, and also assisting with crowd control for biosecurity
- Support the base camp operation throughout the remainder of the voyage if you are not actively working on guest bookings or conducting appointments with guests (quotes, appointments and bookings will always take priority)
- Participate in all mandatory drills and follow all safety duties as instructed by the Safety Officer
- Work with the Expedition Leader onboard to be introduced on Day 1 or Day 2
- Work with the Expedition Leader onboard to host a video and/or presentation during an end of day recap where time allows
- Assist with guest questions related to the LEX-NG fund
We need to include all these as
- items.
Now Requirements (Required Qualifications) list:
- 4 Year college degree or equivalent experience
- 2+ years of sales experience with proven success in a customer-facing sales role, preferably in the travel, tourism, or adventure sectors
- Excellent verbal communication and interpersonal skills with the ability to inspire and engage a diverse group of guests. Written and verbal skills in English required
- Strong organizational skills and ability to prioritize tasks
- Strong service-oriented mindset with an ability to tailor conversations to individual guest interests and needs
- Ability to work independently and meet sales targets while maintaining a positive attitude and professionalism
- Ability to collaborate effectively with onboard staff, expedition teams, and shoreside departments
- Comfortable working in a dynamic, fast-paced environment and living onboard a ship for extended periods.
- Excellent skills in administration, detail-oriented, strong time management with the ability to manage multiple tasks, meet deadlines and to work independently in a fast-paced environment
- Proficient computer skills including Microsoft PowerPoint, Word, Excel, and Outlook
- Knowledge of Seaware (cruise reservations system) and Salesforce (CRM) highly preferred
Now Qualifications (Preferred Qualifications) list:
- Previous experience working onboard ships or in the travel/tourism industry
- Familiarity with National Geographic-Lindblad Expeditions’ offerings and its unique style of travel
- Experience working for National Geographic-Lindblad Expeditions
- Experience with public speaking, presentations, or educational outreach
Now Benefits list:
- Room and board when scheduled
- Travel Day Pay
- Travel Expenses Paid
- Travel benefits for employees and their family
- Uniforms Provided
- Training Opportunities
Also maybe mention "Employment is contingent on the following: ..." includes drug tests, background check, physical exam, vaccines. Those are conditions not benefits. Could be placed under Requirements? But they are not qualifications; they are conditions of employment. Might be considered part of Requirements? The instruction: Use sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Conditions like drug tests could be placed under Requirements? But they are not exactly qualifications. However we have no other section for them. Could we add them under Requirements as bullet items? Might be okay. But we must not invent sections. We could add them under Requirements as additional items. However the Required Qualifications already listed; we could append those conditions there. But they are not qualifications; they are pre-employment screenings. Might be better to include them under Requirements as they are requirements for employment. Let's do that.
Thus Requirements section will include both the Required Qualifications list and the employment contingency items (drug tests, background check, physical exam, vaccines). We'll keep them as separate
- items.
Now Schedule section: include the schedule info.
Now we must not include Pay section.
Now we need to output only HTML fragment, no /, no markdown fences.
Let's craft.
We'll need to escape any HTML special characters? Not needed.
We'll produce:
About the role
We are seeking a dynamic and enthusiastic Onboard Sales Specialist to join our team onboard our National Geographic-Lindblad Expeditions ships. This role will involve engaging with guests onboard to inspire and sell future expeditions, sharing our mission and exciting destinations, while ensuring that travelers understand the value and uniqueness of our offerings. The Onboard Sales Specialist will work closely with the onboard expedition team and the ship's hospitality staff to promote future voyages and maintain exceptional customer relationships.
Responsibilities
- Sales & Promotion: Actively promote and sell future trips to guests onboard the ship by leveraging personal engagement, storytelling, knowledge of upcoming expeditions, promotional booking offers and the extraordinary experiences offered by National Geographic-Lindblad Expeditions
- Guest Engagement: Consistently seek opportunities to engage with guests, such as dining with guests, and actively participating in shore excursions, etc. Providing personalized information about future journeys, destinations, and experiences. Ensuring their journey aboard the ship is unforgettable and sparking excitement for their next adventure
- Product Knowledge: Stay well-informed about upcoming expeditions, new itineraries, special offers, and other opportunities for travelers. Be a knowledgeable ambassador for the entire range of National Geographic-Lindblad Expeditions’ voyages
- Onboard Presentation: Conduct informative and engaging presentations and one-on-one consultations to share details about future trips, inspiring guests to book future expeditions
- Onboard Marketing: Promote future expeditions and offers, ensuring promotional
for prose. Do not repeat job title. Do not include Job ID etc. Remove boilerplate. Include sections only if posting has real specific content. Must preserve all substantive info. Must not invent or summarize away detail. Must not include filler like "commensurate with experience". Must not create Pay/Schedule/Benefits sections unless posting actually states them. The posting includes: "WORK SCHEDULE Rotational Schedule Ranges from 2 to 4 months depending on ship assignment You will work shifts of varying hours daily, which will average out to 10 hours per day over the course of a 7-day work week." So schedule info present. Benefits: "Our Benefits Room and board when scheduled Travel Day Pay Travel Expenses Paid Travel benefits for employees and their family Uniforms Provided Training Opportunities". Also mention "Employment is contingent on the following: ..." includes drug tests, background check, physical exam, vaccines. That's more like requirements? Might be considered part of Requirements or Qualifications? The instruction: Use sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. We have "About The Role" paragraph: dynamic and enthusiastic Onboard Sales Specialist ... etc. That's about the role. Responsibilities: The "Essential Duties" list includes many bullet-like sentences. Also "Shipboard Responsibilities And Duties" list. Requirements: "Required Qualifications" list includes 4 Year college degree or equivalent experience, 2+ years sales experience, etc. Qualifications: "Preferred Qualifications" list. Skills: Could be derived from required qualifications like communication, organizational, etc. But we already have those in Required Qualifications. Might combine? The instruction says prefer a few substantive sections over many thin ones. We could combine Required Qualifications and Preferred Qualifications into a single "Requirements" section? But we have separate headings allowed. We need to decide. We have content for: About the role, Responsibilities, Requirements (required qualifications), Qualifications (preferred qualifications), Skills (maybe we can extract communication, organizational, etc but they are already in required). Could omit Skills if no distinct content beyond what's already covered. Benefits: present. Pay: The posting includes "Compensation Statement" but does not give actual numbers or range; it's generic statement about how pay determined. It says "Our posted salary range is based on national data..." but no actual numbers. This is vague; might be considered not specific content? The instruction: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience, "not specified", "N/A", "varies", "TBD"). The compensation statement is generic but does not give a number; it's more about methodology. It might be considered filler? It says "Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living." No actual numbers. This could be considered not specific. So we should not create a Pay section unless posting actually states them (specific numbers or range). It does not. So omit Pay. Schedule: we have specific info: Rotational Schedule ranges 2-4 months, shifts varying hours averaging 10 hrs/day over 7-day week. That's specific. So include Schedule. Benefits: we have specific list: Room and board when scheduled, Travel Day Pay, Travel Expenses Paid, Travel benefits for employees and their family, Uniforms Provided, Training Opportunities. Also mention drug tests etc but those are requirements/conditions. We'll include Benefits section with those items. Now we need to format. We'll produce:
About the role
... paragraph from About The Role ...
Responsibilities
- ... each duty ... ... We need to preserve all substantive information; do not invent or summarize away detail. So we need to list each duty as separate
- . The Essential Duties list includes many sentences separated by line breaks? Let's extract them. Essential Duties: - Sales & Promotion: Actively promote and sell future trips to guests onboard the ship by leveraging personal engagement, storytelling, knowledge of upcoming expeditions, promotional booking offers and the extraordinary experiences offered by National Geographic-Lindblad Expeditions - Guest Engagement: Consistently seek opportunities to engage with guests, such as dining with guests, and actively participating in shore excursions, etc. Providing personalized information about future journeys, destinations, and experiences. Ensuring their journey aboard the ship is unforgettable and sparking excitement for their next adventure - Product Knowledge: Stay well-informed about upcoming expeditions, new itineraries, special offers, and other opportunities for travelers. Be a knowledgeable ambassador for the entire range of National Geographic-Lindblad Expeditions’ voyages - Onboard Presentation: Conduct informative and engaging presentations and one-on-one consultations to share details about future trips, inspiring guests to book future expeditions - Onboard Marketing: Promote future expeditions and offers, ensuring promotional campaigns are displayed / executed correctly on the ship - Bookings & Follow-up: Posting dedicated Onboard Sales specialist hours of availability. Handle bookings directly while ensuring smooth coordination with the reservations and sales teams ashore. Follow up on potential leads, ensuring timely communication and providing excellent customer service - Collaboration: Work closely with the Expedition Leader, Hotel Manager, and shoreside teams to ensure seamless coordination of sales and guest engagement activities throughout the voyage - Market Intelligence: Gather feedback and insights from guests to help shape future offerings, refine sales strategies, and contribute to the development of new itineraries and experiences - Reporting: Track sales metrics and provide regular updates to the sales and management teams on guest interest, sales conversions, and feedback on potential bookings - Other Duties: Conduct other duties as needed, as per instruction by the Hotel Director Then Shipboard Responsibilities And Duties list: - Help and remove all guest surveys and keys upon conclusion of previous voyage - Remove outdated collateral and deliver onboard sales in-cabin collateral to each cabin prior to guest embarkation - Assist the Hotel Director with cabin upgrade inquiries from guests - Help and deliver guest name tags to each respective cabin prior to guest embarkation - Complete the voyage recap report for shoreside leadership team, analyzing bookings, data and revenue trends from guests. The voyage recap email summary is due to shoreside leadership team on embarkation afternoon each turn-day - Support the guest check-in process on embarkation day - Upon embarkation, assist the Receptionist, Hotel Director and Purser at the reception desk, assisting with guest questions - Support the base camp operations, this includes assisting guests with donning a life jacket, assisting guests with tapping their key cards on and off the ship, and also assisting with crowd control for biosecurity - Support the base camp operation throughout the remainder of the voyage if you are not actively working on guest bookings or conducting appointments with guests (quotes, appointments and bookings will always take priority) - Participate in all mandatory drills and follow all safety duties as instructed by the Safety Officer - Work with the Expedition Leader onboard to be introduced on Day 1 or Day 2 - Work with the Expedition Leader onboard to host a video and/or presentation during an end of day recap where time allows - Assist with guest questions related to the LEX-NG fund We need to include all these as
- items. Now Requirements (Required Qualifications) list: - 4 Year college degree or equivalent experience - 2+ years of sales experience with proven success in a customer-facing sales role, preferably in the travel, tourism, or adventure sectors - Excellent verbal communication and interpersonal skills with the ability to inspire and engage a diverse group of guests. Written and verbal skills in English required - Strong organizational skills and ability to prioritize tasks - Strong service-oriented mindset with an ability to tailor conversations to individual guest interests and needs - Ability to work independently and meet sales targets while maintaining a positive attitude and professionalism - Ability to collaborate effectively with onboard staff, expedition teams, and shoreside departments - Comfortable working in a dynamic, fast-paced environment and living onboard a ship for extended periods. - Excellent skills in administration, detail-oriented, strong time management with the ability to manage multiple tasks, meet deadlines and to work independently in a fast-paced environment - Proficient computer skills including Microsoft PowerPoint, Word, Excel, and Outlook - Knowledge of Seaware (cruise reservations system) and Salesforce (CRM) highly preferred Now Qualifications (Preferred Qualifications) list: - Previous experience working onboard ships or in the travel/tourism industry - Familiarity with National Geographic-Lindblad Expeditions’ offerings and its unique style of travel - Experience working for National Geographic-Lindblad Expeditions - Experience with public speaking, presentations, or educational outreach Now Benefits list: - Room and board when scheduled - Travel Day Pay - Travel Expenses Paid - Travel benefits for employees and their family - Uniforms Provided - Training Opportunities Also maybe mention "Employment is contingent on the following: ..." includes drug tests, background check, physical exam, vaccines. Those are conditions not benefits. Could be placed under Requirements? But they are not qualifications; they are conditions of employment. Might be considered part of Requirements? The instruction: Use sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Conditions like drug tests could be placed under Requirements? But they are not exactly qualifications. However we have no other section for them. Could we add them under Requirements as bullet items? Might be okay. But we must not invent sections. We could add them under Requirements as additional items. However the Required Qualifications already listed; we could append those conditions there. But they are not qualifications; they are pre-employment screenings. Might be better to include them under Requirements as they are requirements for employment. Let's do that. Thus Requirements section will include both the Required Qualifications list and the employment contingency items (drug tests, background check, physical exam, vaccines). We'll keep them as separate
- items.
Now Schedule section: include the schedule info.
Now we must not include Pay section.
Now we need to output only HTML fragment, no /, no markdown fences.
Let's craft.
We'll need to escape any HTML special characters? Not needed.
We'll produce:
About the role
We are seeking a dynamic and enthusiastic Onboard Sales Specialist to join our team onboard our National Geographic-Lindblad Expeditions ships. This role will involve engaging with guests onboard to inspire and sell future expeditions, sharing our mission and exciting destinations, while ensuring that travelers understand the value and uniqueness of our offerings. The Onboard Sales Specialist will work closely with the onboard expedition team and the ship's hospitality staff to promote future voyages and maintain exceptional customer relationships.
Responsibilities
- Sales & Promotion: Actively promote and sell future trips to guests onboard the ship by leveraging personal engagement, storytelling, knowledge of upcoming expeditions, promotional booking offers and the extraordinary experiences offered by National Geographic-Lindblad Expeditions
- Guest Engagement: Consistently seek opportunities to engage with guests, such as dining with guests, and actively participating in shore excursions, etc. Providing personalized information about future journeys, destinations, and experiences. Ensuring their journey aboard the ship is unforgettable and sparking excitement for their next adventure
- Product Knowledge: Stay well-informed about upcoming expeditions, new itineraries, special offers, and other opportunities for travelers. Be a knowledgeable ambassador for the entire range of National Geographic-Lindblad Expeditions’ voyages
- Onboard Presentation: Conduct informative and engaging presentations and one-on-one consultations to share details about future trips, inspiring guests to book future expeditions
- Onboard Marketing: Promote future expeditions and offers, ensuring promotional