On Time Performance Monitor

About the role

MV Transportation is seeking an On-Time Performance Monitor who is a valued member of the team and is responsible for optimizing use and monitoring of our Syncromatics Tracking and GPS System to maximize on-time performance and meet customer expectations.

Responsibilities

• Research and analyze scheduled trip real-time performance utilizing Syncromatics software.
• Match daily roll-out with assignments in Syncromatics to ensure all operators are signed in correctly.
• Analyze routes real-time performance on DASH Routes to minimize bunching.
• Coordinate with Dispatchers when problems arise to come to a quick and adequate solution.
• Monitor daily traffic trends utilizing available websites and news reports.
• Research daily route status and correct any issues, incorrect vehicles, and/or assigned trips in the system.
• Daily monitoring of Syncromatics system to ensure it is operating correctly and submit reports to Operations Manager.
• Submit other reports as assigned.
• Monitor time exceptions of operations for validity and report to Technology/Operations Manager.
• Perform various other duties as assigned.
• Ability to drive out to the routes to check systems.

Requirements

• Excellent knowledge of the surrounding area preferred.
• Ability to work independently.
• Ability to multi-task and prioritize work assignments.
• Basic computer skills and ability to operate Microsoft Office programming.
• Ability to communicate effectively and work in coordination with other departments is critical.
• High School diploma or equivalent.
• Excellent customer service skills.
• Valid Driver’s license.

Pay

$27.58/hour