On Time Performance Monitor

About the role

The On-Time Performance Monitor is a valued member of the team responsible for optimizing the use and monitoring of the Tracking and GPS System to maximize on-time performance and meet customer expectations.

Responsibilities

• Research and analyze scheduled trip real-time performance utilizing CAD/AVL software.
• Match daily roll-out with assignments in CAD/AVL to ensure all operators are signed in correctly.
• Analyze routes real-time performance on routes to minimize bunching.
• Cook with Dispatchers when problems arise to come to a quick and adequate solution.
• Monitor daily traffic trends utilizing available websites and news reports.
• Research daily route status and correct any issues, incorrect vehicles, and/or assigned trips in the system.
• Daily monitoring of CAD/AVL system to ensure it is operating correctly and submit reports to Operations Manager.
• Submit other reports as assigned.
• Monitor time exceptions of operations for validity and report to Technology/Operations Manager.
• Perform various other duties as assigned.
• Able to drive out to the routes to check systems.

Qualifications and Skills

• Excellent knowledge of the surrounding area preferred.
• Ability to work independently.
• Ability to multi-task and prioritize work assignments.
• Basic computer skills and ability to operate Microsoft Office programming.
• Ability to communicate effectively and work coordination with other departments is critical.
• High School diploma or equivalent.
• Must have excellent customer services skills.
• Work Environment: Requires working in an office setting as well as in the field to monitor and support bus operations. Must be available to work a flexible schedule, including nights, weekends, and holidays as required. May require responding to emergencies or service disruptions outside of regular business hours.
• Physical Requirements: The essential functions of this position require the ability to: Must be able to work shifts or flexible work schedules as needed. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Work environment will be a combination of both indoors and outdoors. Work outside in varying temperature, weather, and humidity conditions. Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces. Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Benefits

• Vacation: minimum of two 2 weeks
• Sick days: 5 days
• Holidays: 10 days; 6 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
• Benefits may vary depending on location policy.