On Site & Trainer Service

Monterrey, Mexico – Full-Time, on-site role with Unox Mexico, a market leader in high-end ovens and certified as a Great Place to Work® in Mexico for the second consecutive year and Best Workplace™ since 2024.

About the role

As On Site & Service Trainer, you will provide essential support to both customers and internal teams, ensuring optimal use of Unox products and services. Your primary focus will be delivering first-level service support to the Unox service network in Monterrey and northern Mexico.

Responsibilities

• Create and deliver training courses and mentoring to the global network of Unox service partners in Mexico through classroom sessions, seminars, interactive courses, and on-site training at customer installations.
• Audit service-partner activities and performance via site visits.
• Repair, install, and maintain Unox equipment, including customer training on proper usage.
• Produce detailed reports of field issues and service activities.
• Provide on-site customer support during field visits or dispatches.
• Follow all company field procedures and protocols.
• Identify root causes of equipment failures and determine solutions.
• Manage on-site installation, repair, maintenance, and testing tasks.
• Diagnose technical problems and implement corrective actions.
• Generate timely, detailed service reports.
• Design and schedule training programs tailored to service-partner needs.
• Update training materials based on quality trends, product changes, and input from the Unox Service Academy team at HQ.
• Maintain accurate training records.
• Develop and strengthen the service network in northern Mexico.

Requirements

• Bachelor’s degree in electrical, electronic, or mechanical engineering.
• Proficiency in both verbal and written English (optional).
• Up to 5 years of experience maintaining food-service equipment and delivering training.
• Familiarity with SAP and Salesforce (optional).
• Willingness to travel throughout northern Mexico.
• Strong communication, listening, and questioning skills.
• Confidence, patience, tact, and diplomacy in customer interactions.
• Ability to work effectively under pressure.
• Excellent organizational and time-management skills.
• Strong diagnostic and problem-solving abilities.
• Customer-focused mindset with keen attention to detail.

Benefits

• Work-life balance initiatives.
• Mentorship and coaching programs.
• Career growth and training opportunities.
• Team-building activities.