On-Site Manager

About the Role

To coordinate and implement systems to maximize the utilization of the company's assets while working in an assigned customer's environment.

Responsibilities

• Lead on-site operations at the customer facility; perform Planning, Driver Management and/or Customer Service functions.
• Serve as an on-site daily extension of Sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with Customers.
• Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and solid relationships to enhance growth.
• Maintain an understanding of and demonstrate customer service processes; communicate daily with responsible KNX planning centers to ensure customer commitments are being met.
• Assist in collecting and maintaining current customer information in the system.
• Work with all KNX internal departments to resolve customer or company issues when necessary.
• Learn customer's in-house processes and systems to better facilitate on-site operations and increase efficiency; educate customer on KNX and transportation operations.
• Generate appropriate reports regarding service, including but not limited to OS&D, accessorial, etc., and assist in evaluating cost factors associated with business.
• Proactively work to assist others in achieving the organization's objectives.

Requirements

• 2+ years of customer service, planning, or driver management experience required.
• Transportation experience preferred.
• Must be able to work under stress while remaining professional at all times.
• Must be proactive and work efficiently independently with no supervision.
• Must possess good communication skills.
• Bachelor's degree or equivalent combination of education and/or experience required.

Benefits

• 401k
• Medical, Dental, Vision, Disability, Supplemental and Life Insurance
• Pet insurance
• Employee Stock Purchase plan
• Paid training
• Wellness programs
• Flexible Spending Account
• Tuition Assistance Programs (subject to change)
• Military Leave
• Discounts with vendors
• Volunteer opportunities to support local communities (e.g., Children's Miracle Network, Habitat for Humanity)
• Training, development, and growth opportunities

Pay

$67,250.00 - $79,500.00 Annual