On-Site IT Support - San Francisco, CA
Accenture · San Francisco, CA · 3 wk ago
Information Technology$35–$60/hrContract
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invention. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove compliance notes? Those are legal/EEO; we should remove them. Also remove compensation disclosure? Actually compensation is present: they gave hourly range per location. That's specific content for Pay section. So we should include Pay section with that info. Benefits: they mention Artech offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance. That's specific benefits. So include Benefits. Schedule: they mention occasional after-hours or weekend work, limited local travel. Also mention fully onsite role, must work from designated office location. That's schedule info. So include Schedule. Also maybe include "Location" info? Not a required heading but could be part of About the role? The location is given: Onsite – San Francisco, CA. Could be part of About the role paragraph. We'll include location in About the role.
We need sections: About the role (we have description). Responsibilities (list). Requirements (maybe basic qualifications). Qualifications (maybe preferred qualifications). Skills (maybe collaboration tools/platforms). Benefits (list). Pay (hourly range table). Schedule (after-hours, weekend, onsite). Ensure we use for each section heading. Use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not include filler like "commensurate with experience". Not present.
We must not include duplicated lines. We'll need to extract content.
Let's parse the posting.
Key sections:
About The Role: paragraph(s). We'll combine into a prose
.
Key Responsibilities: list of bullet points under "Core Duties:" and then "Deliverables Or Project Scope" and "Collaboration Tools Or Platforms". Actually collaboration tools list maybe under Skills. But we can treat responsibilities as duties. We'll create a
for responsibilities.
We have:
- Provide hands-on technical support and issue resolution through onsite IT Solutions Bars.
- Troubleshoot and support Microsoft Windows 10, Windows 11, macOS (OSX), and Microsoft 365 environments.
- Serve as the first escalation point for complex desktop, laptop, software, and collaboration platform issues.
- Conduct customer support floor walks and proactively engage employees to identify and resolve technology concerns.
- Deliver high-touch support for VIP users, senior leaders, and executive stakeholders.
- Build strong relationships with employees and business stakeholders through exceptional customer service.
- Collaborate with network, infrastructure, and workplace technology teams to resolve technical issues.
- Participate in U.S.-based technology projects and continuous improvement initiatives.
- Continue developing technical expertise, business acumen, and AI-related capabilities.
- Develop subject matter expertise in assigned technology domains based on business needs and opportunities.
Then Deliverables Or Project Scope list:
- Resolve hardware, software, operating system, and collaboration platform incidents in accordance with established service expectations.
- Maintain accurate ticket documentation and incident records within ITIL-based service management processes.
- Provide weekly laptop inventory reporting and support asset lifecycle management activities.
- Deliver workstation setup, deployment, troubleshooting, maintenance, and support services.
- Support enterprise collaboration technologies, including meetings and workplace technology experiences.
- Assist with network connectivity troubleshooting in partnership with infrastructure support teams.
- Ensure a high-quality customer experience that promotes employee productivity and satisfaction.
- Participate in after-hours maintenance and support activities when required.
Collaboration Tools Or Platforms list (maybe skills):
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams)
- Microsoft Teams
- Google Meet
- Zoom
- Cisco Webex
- Microsoft 365 (O365)
- ServiceNow
- Remedy
- Windows 10
- Windows 11
- macOS (OSX)
We could put these under Skills section.
Basic Qualifications list:
- High School Diploma or GED equivalent.
- Minimum 3+ years of Customer Technical Support experience.
- Minimum 3+ years of Customer Experience Management experience.
- Minimum 3 years of Service Desk or Desktop Support experience.
- Minimum 3 years of hands-on experience supporting Windows 10, Windows 11, macOS (OSX), and Microsoft 365.
- Minimum 3 years of experience supporting enterprise collaboration platforms including Microsoft Teams, Google Meet, Zoom, and Webex.
- Minimum 3 years of experience working with ITIL-based service management tools such as ServiceNow or Remedy.
- Strong verbal and written communication skills with the ability to effectively support non-technical users, senior leadership, and executives.
Preferred Qualifications list:
- CompTIA certifications (A+, Network+, Security+, or equivalent).
- ITIL Foundations Certification.
- Technical degree, diploma, or relevant technical certifications.
- Customer Satisfaction (CSAT) experience.
- Quality Assurance (QA) experience.
- Experience supporting VIP and executive-level stakeholders.
- Experience working within large enterprise IT environments.
We could treat Basic Qualifications as Requirements, Preferred Qualifications as Qualifications (or Skills). But we have also Skills section for collaboration tools. We'll decide:
- Requirements: Basic Qualifications (must-have).
- Qualifications: Preferred Qualifications (nice-to-have).
- Skills: Collaboration Tools/Platforms (technical skills). Could also include communication skills but that's already in Requirements.
We'll output sections only if content present.
Now Benefits: "Artech offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance." We'll make a with those items.
Pay: location hourly ranges table. We'll output a maybe each location as - . Or we could make a but spec says use
- for any list. So we can make a
with each location line.
Schedule: mention: "As this is a fully onsite role, candidates must be able to work from the designated office location and provide direct, face-to-face support to employees. This position may require occasional after-hours or weekend work to support maintenance activities and a limited amount of local travel." We'll put that in a maybe plus a
for bullet points? Could be prose.
Now About the role: combine paragraphs.
We need to ensure we don't include boilerplate like "Please register and submit your resume at Avature Contractor Exchange..." etc. That's application instructions; remove.
Also remove "Compliance Notes", "Equal Employment Opportunity Statement", "Drug-Free Workspace", etc.
Now produce HTML fragment.
Let's craft.
We'll start with About the role
then ...
.
Then Responsibilities
with items.
Then Requirements
with basic qualifications.
Then Qualifications
with preferred qualifications.
Then Skills
with collaboration tools/platforms.
Then Benefits
with benefits.
Then Pay
with location ranges.
Then Schedule
...
Make sure no extra whitespace? It's fine.
Now write the content.
About the role paragraph: combine:
"We are seeking qualified contractors to fulfill the role of IT Support Senior Analyst, who will be responsible for providing hands-on technical support to Accenture employees through onsite IT Solutions Bars while partnering with infrastructure, network, and workplace technology teams to deliver an exceptional end-user experience. This position requires a blend of technical troubleshooting expertise, customer service excellence, collaboration, and execution to support desktop technologies, collaboration platforms, workplace technology services, and VIP stakeholders that drive employee productivity and business operations. This opportunity is open to individuals located in the San Francisco area and surrounding communities. As this is a fully onsite role, candidates must be able to work from the designated office location and provide direct, face-to-face support to employees."
We could also mention occasional after-hours etc but that's schedule.
Now Responsibilities list: combine Core Duties and Deliverables Or Project Scope (maybe treat as responsibilities). We'll list all bullet points from both sections.
Let's list:
- Provide hands-on technical support and issue resolution through onsite IT Solutions Bars.
- Troubleshoot and support Microsoft Windows 10, Windows 11, macOS (OSX), and Microsoft 365 environments.
- Serve as the first escalation point for complex desktop, laptop, software, and collaboration platform issues.
- Conduct customer support floor walks and proactively engage employees to identify and resolve technology concerns.
- Deliver high-touch support for VIP users, senior leaders, and executive stakeholders.
- Build strong relationships with employees and business stakeholders through exceptional customer service.
- Collaborate with network, infrastructure, and workplace technology teams to resolve technical issues.
- Participate in U.S.-based technology projects and continuous improvement initiatives.
- Continue developing technical expertise, business acumen, and AI-related capabilities.
- Develop subject matter expertise in assigned technology domains based on business needs and opportunities.
- Resolve hardware, software, operating system, and collaboration platform incidents in accordance with established service expectations.
- Maintain accurate ticket documentation and incident records within ITIL-based service management processes.
- Provide weekly laptop inventory reporting and support asset lifecycle management activities.
- Deliver workstation setup, deployment, troubleshooting, maintenance, and support services.
- Support enterprise collaboration technologies, including meetings and workplace technology experiences.
- Assist with network connectivity troubleshooting in partnership with infrastructure support teams.
- Ensure a high-quality customer experience that promotes employee productivity and satisfaction.
- Participate in after-hours maintenance and support activities when required.
Now Requirements list (basic qualifications):
- High School Diploma or GED equivalent.
- Minimum 3+ years of Customer Technical Support experience.
- Minimum 3+ years of Customer Experience Management experience.
- Minimum 3 years of Service Desk or Desktop Support experience.
- Minimum 3 years of hands-on experience supporting Windows 10, Windows 11, macOS (OSX), and Microsoft 365.
- Minimum 3 years of experience supporting enterprise collaboration platforms including Microsoft Teams, Google Meet, Zoom, and Webex.
- Minimum 3 years of experience working with ITIL-based service management tools such as ServiceNow or Remedy.
- Strong verbal and written communication skills with the ability to effectively support non-technical users, senior leadership, and executives.
Now Qualifications list (preferred):
- CompTIA certifications (A+, Network+, Security+, or equivalent).
- ITIL Foundations Certification.
- Technical degree, diploma, or relevant technical certifications.
- Customer Satisfaction (CSAT) experience.
- Quality Assurance (QA) experience.
- Experience supporting VIP and executive-level stakeholders.
- Experience working within large enterprise IT environments.
Now Skills list (collaboration tools/platforms):
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams)
- Microsoft Teams
- Google Meet
- Zoom
- Cisco Webex
- Microsoft 365 (O365)
- ServiceNow
- Remedy
- Windows 10
- Windows 11
- macOS (OSX)
We could also include "Microsoft Office Suite" as one item.
Now Benefits list:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement savings plan
- Timely payroll
- Compliance (maybe "timely payroll and compliance" as one). We'll split: "Timely payroll and compliance".
Now Pay list: we need to include location hourly ranges. We'll list each location line.
- California: $35 - $60/hr
- Colorado: $30 - $50/hr
- Connecticut
for prose. We must not include filler like "commensurate with experience". Not present. We must not include duplicated lines. We'll need to extract content. Let's parse the posting. Key sections: About The Role: paragraph(s). We'll combine into a prose
. Key Responsibilities: list of bullet points under "Core Duties:" and then "Deliverables Or Project Scope" and "Collaboration Tools Or Platforms". Actually collaboration tools list maybe under Skills. But we can treat responsibilities as duties. We'll create a
- for responsibilities.
We have:
- Provide hands-on technical support and issue resolution through onsite IT Solutions Bars.
- Troubleshoot and support Microsoft Windows 10, Windows 11, macOS (OSX), and Microsoft 365 environments.
- Serve as the first escalation point for complex desktop, laptop, software, and collaboration platform issues.
- Conduct customer support floor walks and proactively engage employees to identify and resolve technology concerns.
- Deliver high-touch support for VIP users, senior leaders, and executive stakeholders.
- Build strong relationships with employees and business stakeholders through exceptional customer service.
- Collaborate with network, infrastructure, and workplace technology teams to resolve technical issues.
- Participate in U.S.-based technology projects and continuous improvement initiatives.
- Continue developing technical expertise, business acumen, and AI-related capabilities.
- Develop subject matter expertise in assigned technology domains based on business needs and opportunities.
Then Deliverables Or Project Scope list:
- Resolve hardware, software, operating system, and collaboration platform incidents in accordance with established service expectations.
- Maintain accurate ticket documentation and incident records within ITIL-based service management processes.
- Provide weekly laptop inventory reporting and support asset lifecycle management activities.
- Deliver workstation setup, deployment, troubleshooting, maintenance, and support services.
- Support enterprise collaboration technologies, including meetings and workplace technology experiences.
- Assist with network connectivity troubleshooting in partnership with infrastructure support teams.
- Ensure a high-quality customer experience that promotes employee productivity and satisfaction.
- Participate in after-hours maintenance and support activities when required.
Collaboration Tools Or Platforms list (maybe skills):
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams)
- Microsoft Teams
- Google Meet
- Zoom
- Cisco Webex
- Microsoft 365 (O365)
- ServiceNow
- Remedy
- Windows 10
- Windows 11
- macOS (OSX)
We could put these under Skills section.
Basic Qualifications list:
- High School Diploma or GED equivalent.
- Minimum 3+ years of Customer Technical Support experience.
- Minimum 3+ years of Customer Experience Management experience.
- Minimum 3 years of Service Desk or Desktop Support experience.
- Minimum 3 years of hands-on experience supporting Windows 10, Windows 11, macOS (OSX), and Microsoft 365.
- Minimum 3 years of experience supporting enterprise collaboration platforms including Microsoft Teams, Google Meet, Zoom, and Webex.
- Minimum 3 years of experience working with ITIL-based service management tools such as ServiceNow or Remedy.
- Strong verbal and written communication skills with the ability to effectively support non-technical users, senior leadership, and executives.
Preferred Qualifications list:
- CompTIA certifications (A+, Network+, Security+, or equivalent).
- ITIL Foundations Certification.
- Technical degree, diploma, or relevant technical certifications.
- Customer Satisfaction (CSAT) experience.
- Quality Assurance (QA) experience.
- Experience supporting VIP and executive-level stakeholders.
- Experience working within large enterprise IT environments.
We could treat Basic Qualifications as Requirements, Preferred Qualifications as Qualifications (or Skills). But we have also Skills section for collaboration tools. We'll decide:
- Requirements: Basic Qualifications (must-have).
- Qualifications: Preferred Qualifications (nice-to-have).
- Skills: Collaboration Tools/Platforms (technical skills). Could also include communication skills but that's already in Requirements.
We'll output sections only if content present.
Now Benefits: "Artech offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance." We'll make a
- . Or we could make a but spec says use
- for any list. So we can make a
- with each location line.
Schedule: mention: "As this is a fully onsite role, candidates must be able to work from the designated office location and provide direct, face-to-face support to employees. This position may require occasional after-hours or weekend work to support maintenance activities and a limited amount of local travel." We'll put that in a
maybe plus a
- for bullet points? Could be prose.
Now About the role: combine paragraphs.
We need to ensure we don't include boilerplate like "Please register and submit your resume at Avature Contractor Exchange..." etc. That's application instructions; remove.
Also remove "Compliance Notes", "Equal Employment Opportunity Statement", "Drug-Free Workspace", etc.
Now produce HTML fragment.
Let's craft.
We'll start with
About the role
then...
. ThenResponsibilities
- with items.
Then
Requirements
- with basic qualifications.
Then
Qualifications
- with preferred qualifications.
Then
Skills
- with collaboration tools/platforms.
Then
Benefits
- with benefits.
Then
Pay
- with location ranges.
Then
Schedule
...
Make sure no extra whitespace? It's fine. Now write the content. About the role paragraph: combine: "We are seeking qualified contractors to fulfill the role of IT Support Senior Analyst, who will be responsible for providing hands-on technical support to Accenture employees through onsite IT Solutions Bars while partnering with infrastructure, network, and workplace technology teams to deliver an exceptional end-user experience. This position requires a blend of technical troubleshooting expertise, customer service excellence, collaboration, and execution to support desktop technologies, collaboration platforms, workplace technology services, and VIP stakeholders that drive employee productivity and business operations. This opportunity is open to individuals located in the San Francisco area and surrounding communities. As this is a fully onsite role, candidates must be able to work from the designated office location and provide direct, face-to-face support to employees." We could also mention occasional after-hours etc but that's schedule. Now Responsibilities list: combine Core Duties and Deliverables Or Project Scope (maybe treat as responsibilities). We'll list all bullet points from both sections. Let's list: - Provide hands-on technical support and issue resolution through onsite IT Solutions Bars. - Troubleshoot and support Microsoft Windows 10, Windows 11, macOS (OSX), and Microsoft 365 environments. - Serve as the first escalation point for complex desktop, laptop, software, and collaboration platform issues. - Conduct customer support floor walks and proactively engage employees to identify and resolve technology concerns. - Deliver high-touch support for VIP users, senior leaders, and executive stakeholders. - Build strong relationships with employees and business stakeholders through exceptional customer service. - Collaborate with network, infrastructure, and workplace technology teams to resolve technical issues. - Participate in U.S.-based technology projects and continuous improvement initiatives. - Continue developing technical expertise, business acumen, and AI-related capabilities. - Develop subject matter expertise in assigned technology domains based on business needs and opportunities. - Resolve hardware, software, operating system, and collaboration platform incidents in accordance with established service expectations. - Maintain accurate ticket documentation and incident records within ITIL-based service management processes. - Provide weekly laptop inventory reporting and support asset lifecycle management activities. - Deliver workstation setup, deployment, troubleshooting, maintenance, and support services. - Support enterprise collaboration technologies, including meetings and workplace technology experiences. - Assist with network connectivity troubleshooting in partnership with infrastructure support teams. - Ensure a high-quality customer experience that promotes employee productivity and satisfaction. - Participate in after-hours maintenance and support activities when required. Now Requirements list (basic qualifications): - High School Diploma or GED equivalent. - Minimum 3+ years of Customer Technical Support experience. - Minimum 3+ years of Customer Experience Management experience. - Minimum 3 years of Service Desk or Desktop Support experience. - Minimum 3 years of hands-on experience supporting Windows 10, Windows 11, macOS (OSX), and Microsoft 365. - Minimum 3 years of experience supporting enterprise collaboration platforms including Microsoft Teams, Google Meet, Zoom, and Webex. - Minimum 3 years of experience working with ITIL-based service management tools such as ServiceNow or Remedy. - Strong verbal and written communication skills with the ability to effectively support non-technical users, senior leadership, and executives. Now Qualifications list (preferred): - CompTIA certifications (A+, Network+, Security+, or equivalent). - ITIL Foundations Certification. - Technical degree, diploma, or relevant technical certifications. - Customer Satisfaction (CSAT) experience. - Quality Assurance (QA) experience. - Experience supporting VIP and executive-level stakeholders. - Experience working within large enterprise IT environments. Now Skills list (collaboration tools/platforms): - Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams) - Microsoft Teams - Google Meet - Zoom - Cisco Webex - Microsoft 365 (O365) - ServiceNow - Remedy - Windows 10 - Windows 11 - macOS (OSX) We could also include "Microsoft Office Suite" as one item. Now Benefits list: - Health insurance - Dental insurance - Vision insurance - 401(k) retirement savings plan - Timely payroll - Compliance (maybe "timely payroll and compliance" as one). We'll split: "Timely payroll and compliance". Now Pay list: we need to include location hourly ranges. We'll list each location line. - California: $35 - $60/hr - Colorado: $30 - $50/hr - Connecticut
- for any list. So we can make a
- with those items.
Pay: location hourly ranges table. We'll output a
- maybe each location as