IT Support Specialist

About the role

The IT Service Desk is the central point of contact for all IT related incidents and service requests. This position is at the heart of our customer engagement.

Responsibilities

• Provide helpdesk support to CFE employees, interacting with vendors, colleagues, and the person being helped to troubleshoot and resolve issues
• Manage onboarding and offboarding of CFE employees including asset set up, account activation, and training
• Troubleshoot and resolve incidents to the best of your ability across all deployed hardware, software, and peripherals
• Align with team goals of providing empathy, business curiosity, and positive touchpoints with our employees, vendors and customers - building our CFE IT brand
• Engage with IT Team, providing input on strategy, direction, and work catalog with estimates; execute on assigned work completing it on schedule or escalating and working with team when schedule cannot be maintained
• Research potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts
• Adhere to all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
• Participate in internal and external training opportunities to keep up to date with the latest technology and internal system processes

Requirements

• Associate’s degree in information technology, Computer Engineering, Management Information Systems, or a related field preferred; equivalent IT support experience may be considered in place of a degree
• Strong knowledge of technical management, information analysis, and computer hardware/software systems
• Proficient with Microsoft Operating System and applications
• Hands-on experience with maintaining the hardware and software of computers, networks, and peripheral systems
• Valid driver’s license with clear driving record
• Experience working in ITIL methodology
• Strong analytical, problem solving, and organization skills