On-site in NY: PACS / Clinical Imaging Application Analyst

Responsibilities

• Install new applications, new components, and upgrade existing applications.
• Configure application settings.
• Provide go-live and rollout support.
• Interface with users/clients across the Montefiore Health System.
• Support users with new applications, modules, and functionality.
• Determine how a new system, upgrade, or new component can best meet the needs of the users.
• Analyze business/clinical needs and requirements.
• Interpret end user requirements, by fully discussing potential options, and help clients move towards optimal solutions.
• Evaluate the operational workflow applied to the system.
• Create system specifications from user requirements.
• Create and execute test plans for new system implementations and upgrades to existing applications.
• Document all outcomes of testing.
• Perform application implementation, troubleshooting, and support including triaging network / workstation / hardware related issues.
• Provide day-to-day operational support, advanced application troubleshooting support, and coordination of software modifications and updates.
• Recommend improvements, increase efficiencies, and provide pro-active monitoring.
• Provide 24 x 7 on-call coverage for user support on a rotating basis.
• Provide on-site support within the Montefiore Medical Center hospitals and/or its’ affiliates (on-site, rotational support).

Requirements

• Proven track record with implementing, troubleshooting, testing, and supporting PACS and/or clinical imaging systems.
• IT experience within patient care settings or medical centers.
• Demonstrated ability to effectively interface with physicians and clinical staff.
• Knowledge of DICOM, DICOM RT, HL7, IHE and other health related standards.
• Critical thinking skills; strong problem solving and analytical skills.
• Eager to learn, exceptional listening skills.
• Excellent written and verbal communication skills.
• Excellent follow up skills, documentation skills and organizational skills.
• Adaptability in a rapidly changing environment with competing priorities.
• Bachelor’s degree or equivalent experience.
• Must be able to work on-site a minimum of 4 days per week.

Desired

• Knowledge of the workflows associated with Radiology and/or Cardiology.
• Experience working with multiple operating systems, modalities, and clinical systems.