PACS Radiology & Imaging Analyst

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient, and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our diverse workforce is uniquely focused on empowering New Yorkers through high-quality care, without exception. Every employee exemplifies the ICARE values: Integrity, Compassion, Accountability, Respect, and Excellence.

Responsibilities

• Maintains and supports the day-to-day operation of Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Clinical Information Systems (CIS), PowerScribe, and related clinical imaging applications.
• Diagnoses and resolves user requests and system issues, escalating problems to senior staff or vendors as needed.
• Supports application and infrastructure upgrades, including patch installations and functional testing under supervision.
• Participates in the on-call support program for after-hours critical issues.
• Assists in integrating radiology systems ensuring connectivity with the Electronic Health Record (EHR).
• Supports new Digital Imaging and Communications in Medicine (DICOM) modality connections and assists in monitoring Health Level Seven (HL7) interfaces.
• Reviews and documents business requirements and processes, communicating technical specifications through conceptual data, process models, and flowcharts.
• Applies best practices and standards in radiology and imaging processes.
• Assists in team projects and completes assigned daily tasks.
• Monitors and reports on performance metrics and system trends.
• Communicates the status of activities, risks, and issues to the Lead.
• Identifies project risks related to compliance and information security.
• Performs duties that may be primarily remote but may require reporting to the office with a 2-hour notice for operational needs or training.
• Performs other related duties as assigned.

Requirements

• Master’s or advanced clinical degree from an accredited college or university; or
• Bachelor’s degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements for software applications development and implementation in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics, or related area; or
• One (1) year of experience in a relevant clinical and/or healthcare administration role/function; or
• A satisfactory combination of education, training, and experience.
• Specialty certification(s) issued by a national program, state, professional society, or academic institution may be credited toward the required work experience for a total of one (1) year.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field preferred.
• Two (2) years of experience in clinical information systems, as a Radiology PACS administrator, or related technical experience.
• Experience with Microsoft Office (e.g., Word, Excel, and PowerPoint).
• Good communication and presentation skills.
• Experience with PACS and other Radiology imaging applications strongly preferred.
• Experience with Change HealthCare (McKesson) Radiology and Conserus Products, Microsoft PowerScribe One, and Epic.
• Vendor Neutral Archive (VNA) experience.
• Strong technical, software, and infrastructure experience.