On-Site (Data Center) Technician
About the role
Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters. Are you a skilled Data Center Technician ready for your next challenge? Servers.com, a global leader in high-performance cloud infrastructure, is expanding, and we're looking for tech-savvy professionals like you to join our team. If you're passionate about working with cutting-edge technologies, ensuring the highest level of service uptime, and thrive in fast-paced environments, this is your opportunity to grow with us. At Servers.com, you'll work alongside a dynamic team, tackle exciting projects, and be at the heart of our infrastructure operations. We're committed to innovation, and your expertise in hardware, networking, and troubleshooting will help us continue to deliver excellence to our global clients.
Location: On-site Sunnyvale, CA • Employment type: Permanent, Full-time
Responsibilities
- Decommissioning hardware
- Destruction of data on reclaimed devices
- Track inventory and maintain accurate recordkeeping
- Test and troubleshoot hardware
- Perform audits of datacenter infrastructure
- Monitor incoming tickets, chats, and alerts. Provide initial hands-on response
- Check IP status on RBLs and process as needed
- Assembly, troubleshooting, and configuration of servers, firewalls, switches, etc.
- Installing various operating systems and applying base configurations
- Communicating with customers via telephone, chat, and email to provide exceptional support
- Perform hardware firmware upgrades, and learn new hardware platforms
- Rack servers, install cabling, and assist with other infrastructure needs
- Deploy complex, highly available infrastructure and services
Requirements
1+ years relevant experience
Skills
- Solid working knowledge of computer hardware
- Excellent written and verbal communication skills
- Exemplary organizational skills and attention to detail
- Excellent diagnostic skills
- Proven customer service acumen
- Basic Operating system experience - Linux / Windows
- Basic networking knowledge
- Understanding of different RAID configurations
- Ability to setup and configure various operating systems
- Ability to appropriately set up and decommission hardware within the constraints of the data center
Benefits
- Comprehensive benefits package
- Traditional and Roth 401(k) with company matching
- A collaborative, team-oriented culture
- Consistent and predictable work hours
- Engaging, varied work that keeps each day different
- Opportunities to contribute ideas and influence how work gets done
Pay
$30 - $36