Data Center Technician (On-site)
Trace3 · Irvine, CA · 3 wk ago
On-siteInformation Technology$31/hrFull-time
About the role
The Data Center Technician supports and provides remote-hand services to customers. This is a 100% Onsite position.
Responsibilities
- Data Center Infrastructure & Cabling: Support day-to-day operations, execute projects, analyze IT infrastructure, install and manage cabling, troubleshoot and maintain cabling systems, move/install equipment, and perform maintenance on servers and network equipment.
- Compute/Network/Storage support: Identify and report problem devices, replace parts, visually inspect equipment, configure OOB interfaces, test remote accessibility, perform maintenance, upgrade components, and create documentation.
- Asset Management: Provide a plan, unpack items, identify parts, dispose of non-essential items, conduct power tests, digitize paperwork, record device locations, and maintain inventory-controlled areas.
- Other: Maintain customer satisfaction, review work orders, participate in service transitions, document, communicate with stakeholders, perform root cause analysis, follow best practices, mentor technicians, and perform shipping/loading dock management tasks.
Qualifications and Interests
- A minimum of two years' experience in a technical or data center support role.
- Independent research of Internet technologies (firewall/router/switch/VPN/DNS/Proxy).
- Good understanding of the OSI model.
- Strong command of written and spoken English.
- Excellent customer service skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
- Strong attention to detail.
- Some travel is available.
Education/Certification
- A high school diploma/GED is required.
- A CompTIA, A+, BICSI, or similar certification is preferred.