Data Center Facility Technician

About the role

Bluebird Fiber is a premier fiber telecommunications provider serving carriers, businesses, schools, hospitals, and other enterprises in the Midwest. For more information, visit bluebirdfiber.com. This is a full-time, benefit-eligible position in our Kansas City office.

Position Purpose

To provide installation, maintenance, and operational data center support. May provide limited customer-related support services. Duties involve maintaining optimally controlled environments for colocation/server operations, including mechanical and electrical control systems, access control system, video system, cross connects, and building safety control systems.

Requirements

• Electrical and/or mechanical repair and installation experience
• Basic network skills (OSI Layers 1-3, Ethernet standards, RJ45, single mode fiber)
• Computer operating system familiarity – Windows
• Knowledge of enterprise servers and networking equipment
• Excellent listening, oral, and written communication skills with a proactive approach to customer support and service
• Ability to follow procedures, handle concurrent assignments, and work effectively under pressure
• Self-motivated with the ability to make sound decisions under minimal supervision
• Able to lift 50 lbs
• Knowledge of basic electrical requirements and conversions (i.e. Kilowatts, Amps, phases, etc.)
• Able to work in a team environment
• Familiarization with the installation and removal of IT hardware, communications equipment and cabling, basic device configuration, and the ability to perform basic troubleshooting and repair of equipment and cabling failures

Summary

Primary responsibilities include excellent listening, oral, and written communication skills with a proactive approach to customer support and service, ability to follow procedures, handle concurrent assignments, and work effectively under pressure, self-motivation with the ability to make sound decisions under minimal supervision, ability to lift 50 lbs, knowledge of basic electrical requirements and conversions (i.e. Kilowatts, Amps, phases, etc.), and familiarity with the installation and removal of IT hardware, communications equipment and cabling, basic device configuration, and the ability to perform basic troubleshooting and repair of equipment and cabling failures.

Bluebird is an equal opportunity employer.