On-Site (Data Center) Technician

About the role

Servers.com, a global leader in high-performance cloud infrastructure, is expanding and seeks a skilled Data Center Technician to join their team. This role involves decommissioning hardware, testing and troubleshooting, and providing exceptional customer support.

Responsibilities

• Decommissioning hardware
• Destruction of data on reclaimed devices
• Track inventory and maintain accurate recordkeeping
• Test and troubleshoot hardware
• Perform audits of datacenter infrastructure
• Maintain monitoring of incoming tickets, chats, and alerts
• Provide initial hands-on response
• Check IP status on RBLs and process as needed
• Assemble, troubleshoot, and configure servers, firewalls, switches, etc.
• Install various operating systems and apply base configurations
• Communicate with customers via telephone, chat, and email to provide exceptional support
• Perform hardware firmware upgrades and learn new hardware platforms
• Rack servers, install cabling, and assist with other infrastructure needs
• Deploy complex, highly available infrastructure and services

Requirements

• 1+ years relevant experience
• Solid working knowledge of computer hardware
• Excellent written and verbal communication skills
• Exemplary organizational skills and attention to detail
• Excellent diagnostic skills
• Proven customer service acumen
• Basic Operating system experience - Linux / Windows
• Basic networking knowledge
• Understanding of different RAID configurations
• Ability to setup and configure various operating systems
• Ability to appropriately set up and decommission hardware within the constraints of the data center

Qualifications

• Basic Operating system experience - Linux / Windows
• Basic networking knowledge
• Understanding of different RAID configurations
• Ability to setup and configure various operating systems
• Ability to appropriately set up and decommission hardware within the constraints of the data center

Skills

• Computer hardware
• Networking
• Customer service
• Operating systems (Linux / Windows)
• RAID configurations
• Hardware troubleshooting

Benefits

• Comprehensive benefits package
• Traditional and Roth 401(k) with company matching
• A collaborative, team-oriented culture
• Consistent and predictable work hours
• Engaging, varied work that keeps each day different
• Opportunities to contribute ideas and influence how work gets done

Pay

$30 - $36 per hour

Schedule

Permanent, Full-time