On-Site Customer Service Rep II (Night Shift)

Job Duties

• Responds to customer inquires regarding products, provides quotes, and handles order entry.
• Plays a role in influencing Motion Industries' gross profit by negotiating the sale price and purchase price, within certain parameters.
• Adjusts non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Plays a role in placing orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Sources products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• Maintains a focus on handling customer returns.
• Supports less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.

Requirements

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

Benefits

• Healthcare coverage
• 401(k)
• Tuition
• Reimbursement
• Vacation
• Sick
• Holiday pay

About the Role

This position works more than 50% of the time at the customer location.

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.