On-Site Customer Service Rep II

Job Duties

• Responds to customer inquires regarding products, provides quotes, and handles order entry.
• Placed customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Makes orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Determines the most cost-effective shipping method for customer orders.
• Handles customer returns.
• Supports specific customer(s) by assisting less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.

Requirements

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

Qualifications

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

Skills

• Reliability
• Organization
• Attention to detail
• Excellent communication skills (written, verbal, listening)
• Multi-tasking
• Time management
• Strong computer skills
• Strong negotiation skills
• Basic product knowledge

Benefits

• Healthcare coverage
• 401(k)
• Tuition
• Reimbursement
• Vacation
• Sick
• Holiday pay

Pay

• Not specified

Schedule

• Not specified

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.