Customer Service Rep - Night shift, Monday - Friday, 11:30pm - 8:00am

About the role

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Responsibilities

• Cook up workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders.
• Coordinate workload allocation among warehouse workers, material handlers and drivers.
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed.
• Assign and release orders sent for loading and unloading.
• Allocate and research inventory for orders.
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs).
• Maintain and generate required reports.
• Process, audit and file various documentation.

Requirements

• Proficiency in Microsoft Office
• Ability to communicate effectively with carriers, customers, employees and management
• Proven ability to multitask and prioritize workload in a fast-paced environment

Qualifications

• A high school diploma or equivalent
• Availability to work a flexible schedule when needed
• One year of customer service experience
• Six months of experience in a warehouse setting

Skills

• None specifically mentioned

Benefits

• Equal Opportunity/Affirmative Action employer
• Qualified candidates will receive consideration for employment without regard to race, sex, disability, veteran or other protected status
• Flexible scheduling
• Compliance with CDC, OSHA and state/local COVID safety guidelines
• Pre-employment drug testing

Pay

• Details not specified

Schedule

• Night shift, Monday - Friday, 11:30pm - 08:00am