On-Site CSR

About the role

This position works more than 50% of the time at the customer location, fulfilling customer orders accurately and in a timely manner to ensure customer satisfaction. The primary contribution is processing orders for customers and selling Motion Industries’ assets.

Responsibilities

• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in branch inventory, Distribution Center inventory, or supplier inventory.
• Ensures identification and sale of Motion Industries’ assets; may locate products as needed.
• Influences Motion Industries’ Gross Profit by negotiating sale and purchase prices within defined parameters.
• Proactively generates sales by promoting Motion Industries’ products to existing customers.
• Expedites backorders; may pull inventory and prepare orders for shipment to customers.
• May handle customer returns.
• May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
• May adjust non-contract customer pricing to meet competitive demands while maximizing profit.
• Minimizes branch freight costs by determining the most cost-effective method to fulfill orders.
• Routinely interacts with customers to obtain and fulfill orders correctly; interacts with suppliers for pricing.
• Partners with Account Representatives to ensure customer satisfaction.
• May assist customers by troubleshooting via telephone or email to identify correct parts.
• Attends training sessions regularly for professional growth and development.
• Performs other duties as assigned.
• Responds to customer inquiries, provides quotes, and takes orders via telephone, fax, email, electronic methods, or walk-in (counter sales).

Requirements

• Typically requires a high school diploma or GED.
• Customer service and communication skills.
• Ability to multi-task and strong time management skills.
• Moderate computer skills, including email, business systems, and internet product searches.
• Good driving record required.
• Reliability, organization, and attention to detail.

Benefits

• Healthcare coverage options.
• 401(k) retirement plan.
• Tuition reimbursement.
• Paid vacation, sick leave, and holidays.

No supervisory or budget responsibility. No licenses or certifications required.