On-Demand Bilingual Data Breach Agent

About the role

MCI is seeking bilingual agents to work as needed in response to data breach communications to consumers. This is a temporary, remote position contingent on breach events. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Shifts will range between 800 AM - 1000 PM Monday - Friday and 1000 AM - 700 PM Saturday and Sunday.

Responsibilities

• Aid customers with service inquiries
• Learn common requests and solutions
• Enhance the customer experience
• Utilize service techniques and systems
• Escalate customer dissatisfaction to proper channels

Qualifications

• Age 18 or older
• Fluent in both English and Spanish
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. These include:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Pay

Compensation is based on experience and qualifications.

Schedule

Shifts will range between 800 AM - 1000 PM Monday - Friday and 1000 AM - 700 PM Saturday and Sunday.