On-Demand Bilingual Data Breach Agent

About the role

MCI is seeking bilingual agents to respond to data breach communications to consumers. This is a temporary, remote position contingent on breach events. Candidates will be contacted via email and text.

Responsibilities

• Aid customers with service inquiries
• Learn common requests and solutions
• Enhance the customer experience
• Utilize service techniques and systems
• Escalate customer dissatisfaction to appropriate channels

Requirements

• Must be 18 years of age or older
• Fluent in both English and Spanish
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Qualifications

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.