On-Demand Bilingual Data Breach Agent

About the role

MCI is seeking bilingual agents to work as needed in response to data breach communications to consumers. This is a temporary, remote position contingent on breach events. Candidates accepted for this role will be e-mailed and texted on an as-needed basis.

Responsibilities

• Aid customers with service inquiries
• Learn common requests and solutions
• Enhance the customer’s experience
• Utilize service techniques and systems
• Escalate customer dissatisfaction to proper channels

Requirements

• Must be 18 years of age or older
• Fluent in both English and Spanish
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Qualifications

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.

Benefits

• Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
• Benefit options vary by location.
• Secure your future with retirement savings programs, where available.
• Short-term disability coverage is available to help protect you during unexpected challenges.
• Access life insurance options to safeguard your loved ones.
• Accident and critical illness insurance.
• Significant advancement opportunities.
• Learn new skills while earning a paycheck.
• Foster collaboration and engagement.
• Casual dress code.

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

• Shifts will range between 800 AM - 1000 PM Monday - Friday
• Shifts will range between 1000 AM - 700 PM Saturday and Sunday