On-Demand Bilingual Data Breach Agent

About the role

MCI is seeking bilingual agents to respond to data breach communications to consumers. This is a temporary, remote position contingent on breach events. Candidates will be contacted via email and text.

Responsibilities

• Aid customers with service inquiries
• Learn common requests and solutions
• Enhance the customer experience
• Utilize service techniques and systems
• Escalate customer dissatisfaction to appropriate channels

Qualifications

• Must be 18 years of age or older
• Fluent in both English and Spanish
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type quickly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multitask, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and relationship-building abilities

Benefits

MCI provides all new employees with world-class training and encourages all positive, driven, and confident applicants to apply. Ideal candidates are highly motivated, energetic, and dedicated. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Pay

Compensation is based on experience. Details will be provided upon application.

Schedule

• Shifts range between 800 AM - 1000 PM Monday - Friday
• Shifts range between 1000 AM - 700 PM Saturday and Sunday