On Call Weekend Scheduler

About the role

Brightstar Care is seeking a Remote Weekend On Call Scheduler to provide after hours support.

Responsibilities

• Answer all after-hours calls, texts, and emails promptly.
• Respond to caregiver call-offs and staffing emergencies.
• Find and assign qualified caregivers to open shifts.
• Update and maintain the agency scheduling system.
• Notify clients of any schedule changes when necessary.
• Contact available caregivers to fill last-minute openings.
• Document all weekend calls, staffing changes, and incidents.
• Escalate emergencies to the Administrator when appropriate.
• Ensure all client shifts are covered whenever possible.
• Communicate professionally with clients, caregivers, and office staff.
• Maintain confidentiality in accordance with HIPAA regulations.
• Complete an On-Call Report before the start of the next business day.
• Follow all agency policies and procedures.

Qualifications

• Previous home care, home health, healthcare scheduling, or staffing experience.
• Excellent telephone etiquette.
• Strong computer skills.
• Experience using scheduling software preferred.
• Able to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Reliable internet connection and quiet home office.
• Dependable cell phone available throughout the on-call shift.
• Must be able to make sound decisions independently.
• Must pass a background check.

Skills

• Excellent customer service.
• Strong communication skills.
• Conflict resolution.
• Critical thinking.
• Attention to detail.
• Problem-solving.
• Time management.
• Able to work independently.
• Professionalism.
• Flexibility.

Performance Expectations

• Answer all after-hours calls promptly.
• Maintain high client satisfaction.
• Fill open shifts as quickly as possible.
• Accurately document all scheduling activity.
• Communicate professionally at all times.
• Demonstrate reliability and accountability.