On-Call Weekend Coordinator
About the role
Join our team as an On-Call Weekend Coordinator and help your local senior community by working from home. This role connects our caregiving workforce with our senior clients and serves as the main contact for our local office during weekends. You’ll work with office staff, current clients, caregivers, and potential clients to provide the highest quality service, with an emphasis on creating and building extraordinary relationships.
You will answer and respond to all phone calls made to our office during the weekend after hours (Friday after 5 pm through to 8 am Monday morning). Our clients and their caregivers sometimes call on weekends for help with issues that can’t wait until Monday. We provide excellent training so you can field these calls professionally and ensure callers feel their issues are resolved.
Responsibilities
- Serve as the main weekend contact for our local office, handling calls from clients, caregivers, and prospective clients.
- Provide professional and compassionate support to callers, resolving issues or escalating as needed.
- Collaborate with office staff, clients, caregivers, and potential clients to deliver high-quality service.
- Build and maintain strong relationships with clients and caregivers to enhance their experience.
- Prioritize and address matters promptly and effectively, working both independently and as part of a team.
Requirements
- Reliable, steady, and able to multitask effectively.
- Organized, dependable, and driven with a strong ability to recognize and understand customer needs.
- Self-starter who works well in a team environment and independently.
- Positive attitude, great integrity, and consistent professionalism.
- Ability to work weekend after-hours (Friday 5 pm to Monday 8 am).
For more information or to apply, call Jon at Home Instead: 406-922-5060. Visit www.homeinstead.com/751.