On-Call Temporary Pool

Minimum Qualifications

Education and experience rating, 100%.

Graduation from an accredited college or university with a bachelor's degree and experience equivalent to two years of professional human services experience reviewing fraudulent food stamp claims or determining eligibility for individuals seeking food stamp benefits. Substitution of Experience for Education: Qualifying full-time professional human services experience reviewing fraudulent food stamp claims or determining eligibility for individuals seeking food stamp benefits may be substituted for the required education on a year-for-year basis to a maximum of four years (e.g., experience equivalent to one year of full time work in one or a combination of the above listed fields may substitute for one year of the required education).

Distinction Features

Distinguishing features include investigating claims regarding fraudulent Families First, Food Stamp, and Medically Needy cases; reviewing casework selected by a confidential referral system or computer analysis to ensure accuracy of records; contacting all agencies involved in determination of eligibility to verify that information provided is factual; reconciling payments, background information and other reported information from Family Assistance Counselors with information obtained by Department of Human Services investigations to establish a claim; calculating overpayments of benefits issued in error; testifying in fraud cases to inaccuracies found through the claim process; presenting findings of fraud at administrative hearings and other court proceedings; testifying to any information gathered proving that benefits received did not meet eligibility requirements of the Department of Human Services; participating in human services field assignments; reviewing quality of claims reports as a member of the Quality Assurance Team; accompanying Human Services Special Investigators in the field as a witness to investigations; negotiating repayments for non-fraudulent claims; working with recipient to determine amount of repayment and to calculate a schedule for repayment.

Other Requirements

• Investigates claims regarding fraudulent family assistance programs including Families First, Food Stamps, and Medically Needy;
• Reviews casework selected by a confidential referral system or computer analysis to ensure accuracy of records;
• Contact all agencies involved in determination of eligibility to verify that information provided is factual;
• Reconcile payments, background information and other reported information from Family Assistance Counselors with information obtained by Department of Human Services investigations to establish a claim;
• Calculate overpayments of benefits issued in error;
• Testify in fraud cases to inaccuracies found through the claim process;
• Present findings of fraud at administrative hearings and other court proceedings;
• Testify to any information gathered proving that benefits received did not meet eligibility requirements of the Department of Human Services;
• Participate in human services field assignments;
• Review quality of claims reports as a member of the Quality Assurance Team;
• Accompany Human Services Special Investigators in the field as a witness to investigations;
• Negotiate repayments for non-fraudulent claims;
• Work with recipient to determine amount of repayment and to calculate a schedule for repayment.

Job Overview

State Employee Benefits Insurance: There are a variety of insurance options available to state employees including Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Annual Leave, Full-time employees earn annual leave each month at a rated based on years of service as follows: Years of Service 0 up to 5 5 up to 10 10 up to 20 20 or more Annual Leave Earned per Month 1 day 1 and ½ days 1 and ¾ days 2 days Maximum Allowable days 30 days 36 days 39 days 42 days Leave earned in excess of the maximum allowable days will be transferred to the employee's sick leave account annually on the employee's anniversary hire date. Sick Leave: All full-time employees accrue 1 day (7.5 hours) of sick leave per month, provided they work the major portion of that month. Bereavement Leave: Leave with pay is granted for three days in the event of the death of an employee's spouse, child, stepchild, grandchild, parents, grandparents, siblings, stepparents, foster parents, or parents-in-law without charge to the employee's leave time. Two additional days of sick leave may be granted to provide a total of five days absence for this purpose. Family Medical Leave: Allows up to twelve work weeks of leave* each year to eligible employees for certain family and medical reasons. Continued health insurance coverage is provided during the leave period, and the employee is reinstated to the same or an equivalent position once the leave period has ended. Leave may or may not be paid leave, depending on individual employee's leave balances for earned leave. Parental Leave: Parental leave is an absence from work granted any employee who has been employed in state service for at least 12 consecutive months as a full-time employee. Parental leave is a combination of sick, annual, or special leave without pay for a period not to exceed four months following the birth of a child. Military Leave: Granted in accordance with applicable state and federal laws, rules and regulations. Holidays: Each year, full-time state employees receive 11 holidays off with pay. Retirement: State employees are automatically members of the Tennessee Consolidated Retirement System. (TCRS) Employees must accrue 5 years of creditable state service to be vested (guaranteed retirement benefits when age requirements are met). Vested members of TCRS become eligible for service retirement upon completion of 30 years of creditable service or upon attainment of age 60. Deferred Compensation: Employees may choose to make pre-tax contributions to a variety of investment options through the 401(k) plan or the 457 plan. A minimum $20 monthly contribution is required to participate in the plans. For the 401(k) plan, the state will match the $50 per month minimum contribution. The $50 match policy is evaluated on an annual basis. Flexible Benefits Plan: Under this program certain specific expenses (e.g., medical and dental insurance premiums, medical expenses, dependent day care expenses) can be deducted from an employee's paycheck prior to taxes, resulting in a lower taxable income level. Higher Education Fee Discounts and Waivers: A 25% discount on undergraduate tuition at any state operated institution of higher learning in Tennessee is available to children 23 years of age or under of full time state employees. In addition, full-time state employees with six months of continuous service are eligible to have tuition fees waived for one course per semester at a state institution. For further information on higher education discounts, click on Chapter 1540 on the Secretary of State Rules and Regulations web page. Baccalaureate Education System Trust (BEST) Program (BEST): The Baccalaureate Education System Trust (BEST) was created by the Tennessee General Assembly for the purpose of providing Tennessee families with a means to save for their children's future college education costs. Wellness Program: The State Employee Wellness Program works to increase employees' knowledge of options for healthier lifestyles through information and events that focus on improving behaviors affecting your health. Some specific benefits offered through the program include health risk assessments, fitness events, smoking cessation programs, and various other benefits. Employee Assistance Program (EAP): EAP is a confidential counseling and referral service for all employees and their dependents. All services are strictly confidential and can be accessed 24 hours a day, 365 days a year.

Examination Method

Education and experience rating, 100%.

Required Question

01 Do you have at least two years of professional human services experience reviewing fraudulent food stamp claims or determining eligibility for individuals seeking food stamp benefits?