On-Call Restaurant & Event Support Associate

About the role

The On-Call Restaurant & Event Support Associate provides flexible operational support during festivals, community events, catering functions, periods of increased business, employee absences, and other short-term staffing needs. This position may be assigned to assist as a kitchen porter, food server, event support team member, or general restaurant support associate, depending on business needs. Assignments and hours are offered on an as-needed basis and are not guaranteed.

Responsibilities

Essential duties and responsibilities include:

• Event and Festival Support: Assist with setting up and breaking down food-service stations, tables, tents, equipment, signage, and supplies. Load, unload, organize, and safely transport event materials. Prepare service areas before an event begins. Serve food and beverages while providing courteous and professional customer service. Maintain clean, organized, and properly stocked event stations. Assist with crowd flow, order distribution, packaging, and other event-related needs. Follow all event, food-safety, sanitation, and workplace-safety requirements.
• Kitchen Porter Support: Wash and sanitize dishes, utensils, cookware, and kitchen equipment. Clean floors, walls, workstations, storage areas, and other assigned spaces. Remove garbage, recycling, and waste according to established procedures. Restock kitchen supplies and support food-preparation employees as directed. Receive, move, organize, and properly store deliveries. Help maintain a clean, safe, and efficient kitchen environment.
• Server and Front-of-House Support: Greet customers professionally and provide prompt, friendly service. Take, prepare, package, and distribute customer orders as assigned. Serve food and beverages in accordance with company service standards. Restock condiments, utensils, napkins, beverages, and service supplies. Clean and sanitize tables, counters, dining areas, and service stations. Assist with customer questions and refer complaints or concerns to management. Follow established procedures when handling payments or using the point-of-sale system.
• General Restaurant Support: Report to different restaurant or event locations based on operational needs. Provide temporary coverage during callouts, employee absences, vacancies, peak periods, and special projects. Follow instructions from the General Manager, Event Supervisor, or designated team leader. Comply with company policies concerning attendance, conduct, uniforms, food safety, sanitation, and customer service. Perform other reasonable duties related to restaurant or event operations as assigned.

Qualifications

Previous restaurant, kitchen, serving, catering, or event experience is preferred but not required. Ability to accept assignments with limited notice when available. Dependable, punctual, professional, and able to work effectively as part of a team. Strong customer-service and communication skills. Ability to follow instructions and adjust to different assignments and locations. Food-handler certification may be required depending on the assignment or location. Must meet all applicable legal requirements for the assigned duties.

Physical Requirements

Ability to stand and walk for extended periods. Ability to bend, reach, push, pull, and perform repetitive movements. Ability to lift and carry up to 50 pounds, with or without reasonable accommodation. Ability to work around heat, cold, noise, cleaning products, and commercial kitchen equipment. Ability to work indoors or outdoors in varying weather conditions during festivals and special events.

Schedule

This is an on-call position with no guaranteed minimum number of hours. Assignments may include weekdays, weekends, early mornings, evenings, holidays, festivals, and special events. Employees may accept assignments based on their availability; however, once an assignment is accepted, dependable and timely attendance is required.