On call Host - Departure

About the role

Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges. Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests. Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.

• Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
• Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.
• Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.
• Sets up tables and seating prior to opening.
• Takes written notes in order to report comments to management.
• Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift.
• Closes the restaurant by balancing and reconciling computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.
• Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.

Responsibilities

• Communicates verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
• Deals with a variety of customer service problems, including stressful and highly emotional situations.
• Handles coins and writing utensils, grasp handles, push buttons and carry dishes.
• Lifts and carries trays and bus tubs weighing up to 10lbs.
• Stands throughout entire shift and to lift arms above head to retrieve objects from shelves.
• Reads written communiques, computer screens and print-outs, sees colors and surveys entire room in dimly lit conditions.

Requirements

• High school diploma or equivalent.
• Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
• High school graduate level mathematical aptitude.
• Knowledge of standard cash handling procedures.
• Knowledge of computerized cash register systems.
• General knowledge of basic customer service skills.
• Knowledge of restaurant operations.
• Knowledge of food service principles.

Qualifications

• Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
• Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
• Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
• Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Skills

• High school diploma or equivalent.
• Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
• High school graduate level mathematical aptitude.
• Knowledge of standard cash handling procedures.
• Knowledge of computerized cash register systems.
• General knowledge of basic customer service skills.
• Knowledge of restaurant operations.
• Knowledge of food service principles.

Benefits

• Departure is certified Gold for Sustainability at Work.
• As one of Oregon’s Healthiest Employers, Departure offers perks that are comparable to progressive employers.
• Medical, Dental, Vision and more to all full-time associates.
• All associates can enjoy our complimentary cafeteria.
• 401k matching for all our associates.
• Hospitality discounts at marriott.com.
• Many other perks, benefits & discounts for all our associates!
• Save on your parking and public transportation costs by using our pre-tax savings account.
• Our location is right next to the center of all for MAX lines and close to the Portland Streetcar, a prime location for driving, taking public transportation, biking, or even walking to work.
• $50 TriMet monthly subsidy!

Pay

• Not specified.

Schedule

• Not specified.