On-Call Guest Group Host

Scope Of Position

Hosting rental groups: This will include all logistic arrangements between camp and guest groups during their stay. Be flexible and accommodating. Our ministry and reputation are based on providing consistent quality service. Do whatever you can, within reason, to make sure the weekend is a success for our guests.

Specific Duties

• Pre-arrival Check List
• Ensure readiness of all camp facilities for incoming rental groups.
• Make sure radios are charged.
• Make sure all water and power is on to buildings in use.
• Make sure heaters and thermostats are set.
• Turn on porch lights and check all other lights in cabins (replace if needed).
• Check toilet paper and paper towel supply in all buildings being used.
• Have beverage counter ready, stocked and cleaned one half hour before arrival of the group.
• Have maps and registration area ready one hour before expected arrival.
• Orient retreat staff to policies and emergency procedures.
• Instruct retreat staff on use of radios or give them cell phone number you can be reached on.
• Make sure the leader of the group knows the code for the gate to pass on to his group.
• Orient whole group at first meeting to camp policies and emergency procedures.
• Meal Times
• Be in dining room 45 minutes before the start of meal to assist with table set-up.
• Re-supply and clean beverage counter.
• Check with the retreat staff at each meal to see if they need any assistance with anything.
• At first meal instruct group on dining room procedures.
• Assist in serving the meal as needed by the cook.
• Do dishes if no dishwashers are scheduled for the weekend.
• Check and clean public bathroom areas.
• Re-set meeting areas and check for cleanliness.
• Trouble Shooting
• Always be available and let the retreat staff know where you can be found.
• Check with the retreat staff periodically to see if they need any assistance with anything.
• If you are unable to fix or make the necessary repairs, be sure to make sure you contact someone who can assist with the repair.
• Let the retreat staff know when a problem has been repaired or what action is being taken to address the problem.
• Monitor the groups schedule for any special request items.
• If no one is in the office, answer the camp phone as able and deliver any messages received for the group.
• At 10:00pm make rounds and turn lights off in areas not being used. If still in use remind the group of “last one out” policy.
• Check Out Protocal
• Review and make recommendations to Guest Services Manager.
• Walk through cabins to assess any damage that may have occurred.
• Please be sure to leave a note for the Guest Services Manager if damages are found so that it can be added to their final billing.
• Camp Close Down
• Turn off all lights in lodging, turn down/off (depending on season) heaters and lock all doors.
• Turn off lights and heaters in gym and all meeting rooms used by the group and lock up the building.
• Turn off all lights, turn off heat, shut windows and lock all doors in any other program buildings used by group.
• Take any remaining trash to the dumpster.
• Prepare and file a written debrief for each user group.
• Document problems or repairs arising from the weekend and submit to Operations Manager.
• Turn the lights off in the kitchen and lock it up.
• Miscellaneous Duties
• Build a fire in campfire pit or fireside room.
• Shuttle coffee to meeting rooms.
• Reset tables and chairs.
• Auxiliary duties as requested in order to maintain a consistently high level of efficiency in the operation of the camp.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects and reach overhead.
• Ability to operate telephone.
• Ability to operate a desktop or laptop computer.
• Ability to lift up to 50 lbs.
• Ability to access and produce information from a computer.
• Ability to understand written information.

Qualifications

• Ability to perform the essential duties of the position with or without accommodation.
• A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position.
• The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

Equal Employment Opportunity

• Minorities/Women/Veterans/People with Disabilities.