On Call Engagement Specialist

Job Summary

The On-Call Engagement Specialist is a flexible, as-needed position responsible for supporting program operations and participant engagement during periods of increased demand, staff absences, or special projects. This role does not have any guaranteed hours and is scheduled based on organizational need. Hours may vary week to week and are not set or consistent.

This position is considered temporary and contingent in nature. Assignments are offered on an on-call basis and may include day, swing, overnight, weekend, and holiday coverage depending on program needs. Continued engagement is dependent upon operational demand and performance.

Major Duties and Responsibilities

• Engage with families and/or singles through the transition from shelter to permanent housing. Provide referrals and assistance as needed.
• Create a supportive environment by communicating with residents in a kind, friendly and encouraging manner.
• Communicate and enforce rules and policies.
• Communicate with the previous shift to receive pertinent information about residents, schedules, shelter activities, volunteers, etc.
• Work as a team to ensure appropriate and complete client service.
• Respond to crisis situations, disagreements, unattended children, medical emergencies, domestic violence.
• Evaluate incidents of potential or actual conflict; determine and initiate appropriate course of action. Perform urgent and immediate first aid and/or CPR as needed.
• Regularly inspect the shelter to maintain cleanliness, security and safety of residents, and to assure compliance with rules and regulations.
• Aid volunteers and residents in meal preparation, service and clean up.
• Network with social service agencies to provide information and referral services to the residents. Record observations and resident/shelter activities in daily log.
• Enter all required information into HMIS (Houseless Management Information System) database. Perform related duties as assigned.

Knowledge, Skills and Abilities

• Knowledge, or the ability to acquire, of the needs and problems of the houseless, low-income, elderly, disabled or others with special needs;
• Interview techniques to gather information from clients;
• Crisis intervention techniques;
• Urgency basic first aid.

• Ability to establish and maintain effective communication with a wide and diverse range of people, particularly the houseless;
• Defuse and resolve potentially volatile actions of residents;
• Coordinate house cleaning schedules and ensure effective accomplishment of tasks;
• Work independently for extended periods of time;
• Read, interpret, communicate, and follow simple written instructions;
• Complete routine forms and reports.

Work Environment and Physical Demands

The nature of the work involves working in a group living situation with low-income, people who are experiencing houselessness. Occasional first aid may involve exposure to blood and other bodily fluids. Proper training will be given.

Minimum Qualifications

• One (1) years of direct experience providing human services to target populations such as houseless, low-income, elderly, or people with disabilities.
• Two (2) years of college level course work with an emphasis in social or behavioral sciences and experience providing direct human services.
• Computer skills including knowledge of Excel, Word, e-mail and the Internet. Knowledge or the ability to obtain the knowledge of the HMIS database.
• Possess or be able to obtain CPR and basic first aid certification

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Share is an Equal Opportunity Employer. Employment selection and related decisions are made without regard to race, color, sexual orientation, creed, religion, national origin, sex, handicap, age, or any other reason prohibited by statute.