On-Call Communications Associate, Events

About the role

ICF Next is an award‑winning agency of mission‑driven creatives, communicators, strategists, and technologists. We are seeking an On‑Call Communications Associate, Events to support federal, state, and local government client accounts by helping plan, design, and execute events.

Responsibilities

• Assist with coordinating logistics for meetings and events.
• Support on‑site event management: conference logistics (audiovisual rental, signage, poster board rental, registration, material preparation), onsite staffing, and post‑event reporting.
• Facilitate aspects of meeting planning: speaker coordination, ordering supplies, printing/packing/shipping of materials, registration, and marketing outreach, including stakeholder amplification.
• Maintain relationships and coordinate with identified stakeholders.
• Work with graphic designer on creating and editing conference programs, signage, and other promotional or event materials.
• Create and edit documents, reports, and presentations using Excel, PowerPoint and Word.
• Work closely with the communications team to coordinate and manage marketing and dissemination efforts.
• Support teams on complex programs – ensuring that all milestones and deadlines are met.

Requirements

• Must be a U.S. citizen (contractual requirement).
• Must be located in the Raleigh-Durham metro area.
• Bachelor’s degree in Marketing, Public Relations, Communications, or a related field, or equivalent combination of education and experience.
• 2+ years of experience in customer service, event marketing, public outreach, communications, or a related field.
• Valid driver's license with a satisfactory driving record and the ability to travel throughout the service area as needed.

Qualifications

• Thrive in a fast‑paced environment and adapt quickly to changing priorities.
• Energetic, self‑starter and resourceful problem solver.
• Attention to detail with ability to work on multiple tasks at once.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel).
• Ability to listen and communicate clearly and compellingly in verbal and written forms.

Skills

• Experience staffing community events, tabling events, trade shows, or outreach activities and engaging directly with customers and stakeholders.
• Experience using technology and digital tools to support customer interactions, registrations, account management, transactions, or point‑of‑sale activities.
• Strong interpersonal and communication skills with demonstrated ability to provide excellent customer service and resolve inquiries professionally.
• Ability to work independently and collaboratively in fast‑paced, customer‑facing environments.
• Excellent writing skills.
• Experience working within a team environment.
• Strong proficiency in PowerPoint, Excel, and Microsoft Word.
• Comfortable working with remote teams.
• Experience developing event plans and timelines and presenting to leadership teams.
• Detail oriented with ability to work in a fast‑paced environment and manage multiple projects, deadlines, and priorities.
• Ability to work independently, seek help as needed and contribute to team and company culture.

Pay

The pay range for this position based on full‑time employment is $55,400.00 – $94,180.00 (North Carolina Client Office, NC88).

Schedule

Ability to work a flexible schedule, including occasional evenings, weekends, and special events.