On-Call Banquet Server

Roles and Responsibilities

• Serve all food and beverage functions according to the standards set forth by the B.E.O and the Maybourne Beverly Hills
• Accommodate any guests’ special requests involving dietary restrictions, drink preferences, timing requirements and even special occasions
• Offer pre-determined menu selections to each table and maintain knowledge of each selection’s, origin, taste, and preparation method
• Communicate guest orders including any special needs or requests to the Banquet Manager or kitchen
• Check completed kitchen orders with the guest’s original order
• Transport items to the guest table in a timely manner to ensure proper food quality
• Prevent and correct imperfections and blemishes found throughout work space
• Assist in set-up of linen, china, glass, silver, and accent pieces for each function according to the banquet event order
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
• Ensure breakdown, clean-up and set-up of tables, buffets, and food stations

Qualifications

• Minimum 2 years of banquet server or related experience
• Experience providing excellent customer service in a fast-paced environment demonstrating patience and a friendly, professional demeanor
• A service-oriented personality; possessing a pleasant and caring manner with everyone; warm, friendly and outgoing without being overbearing
• Exceptional organization and time management; punctual and reliable
• Ability to carry and balance a tray
• Display knowledge of wines, spirits and mixed drinks
• A positive attitude and ability to work well under pressure and collaborate with colleagues; a team player
• Willing to work flexible work schedules that include nights, weekends and holidays
• Able to perform high-quality work while unsupervised with strong attention to detail
• Able to work in a fast-paced work environment
• Able to speak, read, write and understand English, the primary language used in the workplace
• Experience in a luxury environment is a plus

Physical Requirements

• Ability to bend, stoop, crouch, use hand, finger and wrist dexterity
• The employee must regularly lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus
• Must be able to stand and exert well-paced mobility (including standing and walking) for up to 7 hours in length
• Must be able to lift up to 50 lbs. on a regular and continuing basis